Effectiveness Of Business Process Automation Implementation Assessment The Case Of Ethio Telecom

With the growing complex telecommunication services provision in modern organizationsrneffectiveness of business process automation & implementation is a vital and critical activity ofrnan organization. The main objective of this study is to identify the effectiveness of businessrnprocess automation and implementation assessment in functional areas which are calledrndivisions at ethio telecom. A formal theoretical framework is designed based on the dependentrnand independent variables. After this research at the company and division level, it will figurernout what is the reason and gaps for business process implementation, and its automationrnassessment. Methodology of the study is using primary and secondary data which directlyrndistrusted questionnaire and asked for the organization managements by using stratifiedrnsampling methods for the category of strata were Directors & managers, supervisors andrnselected employees. The major findings of the study were lack of awareness in thernimplementation of effective business processes, lack of categorization of business process into arncore, critical and non-critical to help implements focus and prioritize. Unable to get the correctrnsystem/tools for the better implementation of the business process. Lack of poor follow-up andrnsupport from the management at all levels and lack of giving training on the policy strategy andrnbusiness processes plan problems, alignment business process implementation not fully done.

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