Interpersonal/human Realtions Skills Secretaries Require For Effective Job Performance In Industries In Enugu Urban

Office Technology & Management Project Topics

Get the Complete Project Materials Now! »

INTERPERSONAL/HUMAN REALTIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN

ABSTRACT

          This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.

          In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.

          It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.

          The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.

          Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.


LIST OF TABLES

TABLE ONE

Respondents response on the interpersonal/human relations skills secretaries required

TABLE

1                   Communication skills

2                   Individual competence on personal qualities

3                   Management skills

4                   Cooperative skills/qualities

5                   Listening skills

6                   Public relations skills

7                   Organizational skills

8                   Positive attitude and behaviors

9                   Office machine skills

10              Responsibility

11              Good working habit.

TABLE TWO

The bosses responses on the interpersonal/human relations skills secretaries requires

TABLES

12              Communication skills

13              Individual competence on personal qualities

14              Management skills

15              Cooperative skills/qualities

16              Listening skills

17              Public relations skills

18              Organizational skills

19              Positive attitude and behaviors

20              Office machine skills

21              Responsibility

22.             Good working habit.

TABLE THREE

The secretaries responses on the interpersonal/human relations skills secretaries requires

 

TABLES

23.                            Communication skills

24.    Individual competence on personal qualities

24.                        Management skills

25.                        Cooperative skills/qualities

26.                        Listening skills

27.                        Public relations skills

28.                        Organizational skills

29.                        Positive attitude and behaviors

30.                        Office machine skills

31.                        Responsibility

32Good working habit.

TABLE FOUR

The customers responses on the interpersonal/human relations skills secretaries required

TABLES

34  ommunication skills

35  Individual competence on personal qualities

36  Management skills

37  Cooperative skills/qualities

38  Listening skills

39  Public relations skills

40  Organizational skills

41  Positive attitude and behaviors

42  Office machine skills

43  Responsibility

44. Good working habit.


TABLE OF CONTENT

Title page

Approval page

Acknowledgement

Abstract

List of tables

Table of content.

 

CHAPTER ONE

INTRODUCTION

1.1            Background of the study

1.2            Statement of the problem

1.3            Significance of the study

1.4            Purpose of the study

1.5            Research questions

1.6            Delimitation of the study

 

 

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1            Who is a secretary

2.2     The role of a secretary in the industry

2.3     The concept of skill

2.4            Interpersonal skills

2.5            Human relations theory/skills

2.6            The expectant interpersonal skills of a secretary

2.7            Impact of management – Boss perception on secretaries performance

2.8            Summary of review of related literature

 

CHAPTER THREE

METHODOLOGY

3.1            Design of the study

3.2            Population of the study

3.3            Sample and sampling techniques

3.4            Description of the instrument used

3.5            Validity of the instrument

3.6            Administration and collection of instrument

3.7            Data analysis.

 

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

4.1            Analysis of research question

4.2            Research question 1

4.3            Research question 2

4.4            Research question 3

4.5            Research question 4

 

CHAPTER FIVE

DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1            Discussion of findings

5.2            Conclusions

5.3            Recommendations

References

Appendixes

Appendixes 1 questionnaire

Appendixes 2 Introduction letter.


CHAPTER ONE

INTRODUCTON

1.1     BACKGROUND OF THE STUDY

          Human Relations refers to a management tool that is concerned with the integration of people into a work face. It is the study and application of knowledge about human in an industry as it relates to other systems.

Human relations come about at the early stages of industrial Revolution on the 18th century when land, labor, capital and entrepreneur were the focus of industries as a means of serving community interest. The objectives and goals of industries/organizations later transformed to relationship and finally to human relations concept.

           A group of researches organized by Elthen Mayo (1927 – 1932), established human relations in industries to motivate workers, ensuring cooperation and maximum production for their survival in a dynamic business world, thus escaping the dehydrated or depersonalized atmosphere of the work place or industry. The neoclassic therefore, rate human relations as the fifth important factors of production. The secretary helps in the achievement of the above goal as she is well equipped by her training to

 

Get Full Work

Report copyright infringement or plagiarism

Be the First to Share On Social



1GB data
1GB data
1GB data
Interpersonal/human Realtions Skills Secretaries Require For Effective Job Performance In Industries In Enugu Urban

366