In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.

It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.

The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.

Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.

LIST OF TABLES

TABLE ONE

Respondents response on the interpersonal/human relations skills secretaries required

TABLE

1 Communication skills

2 Individual competence on personal qualities

3 Management skills

4 Cooperative skills/qualities

5 Listening skills

6 Public relations skills

7 Organizational skills

8 Positive attitude and behaviors

9 Office machine skills

10 Responsibility

11 Good working habit.

TABLE TWO

The bosses responses on the interpersonal/human relations skills secretaries requires

TABLES

12 Communication skills

13 Individual competence on personal qualities

14 Management skills

15 Cooperative skills/qualities

16 Listening skills

17 Public relations skills

18 Organizational skills

19 Positive attitude and behaviors

20 Office machine skills

21 Responsibility

22. Good working habit.

TABLE THREE

The secretaries responses on the interpersonal/human relations skills secretaries requires

TABLES

23. Communication skills

24. Individual competence on personal qualities

24. Management skills

25. Cooperative skills/qualities

26. Listening skills

27. Public relations skills

28. Organizational skills

29. Positive attitude and behaviors

30. Office machine skills

31. Responsibility

32Good working habit.

TABLE FOUR

The customers responses on the interpersonal/human relations skills secretaries required

TABLES

34 ommunication skills

35 Individual competence on personal qualities

36 Management skills

37 Cooperative skills/qualities

38 Listening skills

39 Public relations skills

40 Organizational skills

41 Positive attitude and behaviors

42 Office machine skills

43 Responsibility

44. Good working habit.

TABLE OF CONTENT

Title page

Approval page

Acknowledgement

Abstract

List of tables

Table of content.

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Statement of the problem

1.3 Significance of the study

1.4 Purpose of the study

1.5 Research questions

1.6 Delimitation of the study

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Who is a secretary

2.2 The role of a secretary in the industry

2.3 The concept of skill

2.4 Interpersonal skills

2.5 Human relations theory/skills

2.6 The expectant interpersonal skills of a secretary

2.7 Impact of management – Boss perception on secretaries performance

2.8 Summary of review of related literature

CHAPTER THREE

METHODOLOGY

3.1 Design of the study

3.2 Population of the study

3.3 Sample and sampling techniques

3.4 Description of the instrument used

3.5 Validity of the instrument

3.6 Administration and collection of instrument

3.7 Data analysis.

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

4.1 Analysis of research question

4.2 Research question 1

4.3 Research question 2

4.4 Research question 3

4.5 Research question 4

CHAPTER FIVE

DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1 Discussion of findings

5.2 Conclusions

5.3 Recommendations

References

Appendixes

Appendixes 1 questionnaire

Appendixes 2 Introduction letter.

CHAPTER ONE

INTRODUCTON

1.1 BACKGROUND OF THE STUDY

Human Relations refers to a management tool that is concerned with the integration of people into a work face. It is the study and application of knowledge about human in an industry as it relates to other systems.

Human relations come about at the early stages of industrial Revolution on the 18^th century when land, labor, capital and entrepreneur were the focus of industries as a means of serving community interest. The objectives and goals of industries/organizations later transformed to relationship and finally to human relations concept.

A group of researches organized by Elthen Mayo (1927 – 1932), established human relations in industries to motivate workers, ensuring cooperation and maximum production for their survival in a dynamic business world, thus escaping the dehydrated or depersonalized atmosphere of the work place or industry. The neoclassic therefore, rate human relations as the fifth important factors of production. The secretary helps in the achievement of the above goal as she is well equipped by her training to