The main goal of this study is the assessment of customer satisfaction and service quality ofrnCommercial Bank of Ethiopia's automated teller service. To this end, user's level of customerrnsatisfaction and their perception of the quality of service being provided by the bank wererninvestigated. To...
The main goal of this study is the assessment of customer satisfaction and service quality ofrnCommercial Bank of Ethiopia's automated teller service. To this end, user's level of customerrnsatisfaction and their perception of the quality of service being provided by the bank wererninvestigated. To...
No other marketing vehicle captures the attention of consumers like advertising. Advertisers frequently use celebrity endorsers to get the attention of consumers. This study aimed to assess consumers’ perception towards source credibility and advertising featuring celebrities in the...
The research work attempted to look into the budget allocation andrncontrol practices of the federal government of Ethiopia to assess andrnaddress the challenges faced by the major budgetary actors (HPR,rnMoFED and OFAG). Ethiopia as one of the poor countries is striving tornensure sustainable...
This research was conducted to investigate the extent of Key Account Management Orientation (KAMO) of travel agents in Ethiopia that can be explained by the key account management orientation model that was conceptualized and empirically tested in Greece by Gounaris & Tzepelikos in the year 2012....
The purpose of this paper is to explore the relationship among perceived service quality,rnpassenger satisfaction and behavioral intention through a case analysis of Ethiopian Airlines. Arnstructured questionnaire was developed. The hypotheses were simultaneously tested on a samplernof 304...
Social media is being continually promoted as a valuable business tool through the internet and has been feature in important business publications globally. Businessmen of all sorts have started addressing these tools to reach consumers, including those involved with the Travel Industry. An...
The survival of any organization depends on its customers either profit oriented or non profit oriented organization. Customers are the source of profits to be earned by a profit making organization. Due to the more and more fierce competition in today’s business, many companies are required...
Analysis of public transport sector service level is an important procedure in creating a model capital which is experienced with a higher mobility rate and rapid urbanization. As Addis Ababa is a hub for many international organization and is also considered as African capital in addition being a...
Groundwater is an important source of water supply throughout the world. Its use in irrigation, industries, municipalities, and rural homes continues to increase. There is a tendency to think of groundwater as being the primary water source in arid regions and of surface water in humid regions.rnIn...
This study examined spatio-temporal trend and variability of rainfall time series in the Upper Awash Basin. Rainfall records from twenty three stations for the period (1965-2016) of the major stations having longer observation period is used. The variability and trend significance (at α = 5% of...
The issue of hydro-climatic variability and trend has been taken into the attention of the scientific community over the world. As such, the variability and the length of the period during which the change would occur have considerably different implication for water resources planning and...
High sediment accumulation from watershed is the result of poor land use practices ,in appropriate management system and lack of suitable soil and water conservation measures .The main objective of this study is to estimate sediment yield from Lake-ziway watershed using soil and water assessment...
In this study the index properties and swelling potential of soils of Sheno town are examined. The study is conducted with the aim of examining the index properties which are relevant in predicting the swelling characteristics of soils of the study area. Expansive soils of Sheno town, both the...
Due to space limitations in urban areas, underground construction has become a common practice worldwide. When using deep excavations, excessive lateral movements of wall and adjacent structure are a major concern because they can lead to significant displacements in adjacent structures. Therefore,...
In the construction of road projects in Ethiopia, one of the main factors for the delay and increase in cost of road construction projects is huge variation of earthwork item and quantities. This caused the concerned authorities problems of budgetary, questioning of design documents,...
The change in land use/land cover leads to a wide range of environmental impacts and degradation such as flooding, landslide, peak runoff, climate change, and loss of biodiversity around the world. The overall objective of the present study was evaluation of the impact of spatial and temporal...
Water is the source of life. Good hydrological management on a certain region plays vital role on the economy as well as, life standard of the peoples. If the system fails and resulted shortening of water, it could lead to migration of a people from their land or in worst case death. Hydrology of a...
The success or failure of any construction project largely depends on the cost-effectiveness, time-bound delivery, quality, amount of resources, and information available throughout the lifecycle of construction. Despite the technological advancement of Building Information Modeling (BIM), it lacks...
Energy is among the key elements for the economic and social developments of one country due to that an effort was made to capture the energy wasted when the vehicle passes through the speed breaker. Different mechanisms are used to convert the kinetic energy of the vehicles over the speed breaker...