The main objective of this study is to examine the effect of relationship marketing on customerrnsatisfaction of trade service customers of Commercial Bank of Ethiopia. To achieve thernobjectives of the study, the study employed quantitative approach and explanatory study.rnCorrelation analysis is...
This research paper studies the role of beer advertising on purchase intention; In the case ofrnledeta and kolfe keranyo sub city in Addis Ababa. In this research the researcher usedrnquantitative approaches, to collect primary data through questionnaire. The study uses surveyrnresearch to collect...
This study aims to identify and assess service quality, product and service features, customer demand fulfillment and customer complain handling system as the determinants of customer satisfaction in travel agencies, the case of Travelport Ethiopia. The study employed explanatory research design,...
Evidently and at an alarming rate, we are seeing young people engaging in sexual activities at an early age. As a result, they are being exposed to different STD’s, unwanted pregnancy, drop outs and discriminated by their parents, peers and society. In order to tackle the problem, it...
In Ethiopia, the need for enhanced access to insurance at affordable rates to the lower end of thernmarket is well set out in the National Growth and Transformation Plan II, 2015/16-2020/21.rnAccess to insurance services is important for low-income groups as they are more vulnerable tornunexpected...
E-Payment system was introduced in Ethiopia and has been gradually growing as it is no doubt that it has competitive advantage. However, the process of expanding e-payment to replace or minimize cash transactions is yet to achieve its objectives due to various reasons. Hence, for the purpose of...
This study was aimed at analyzing factors affecting fuel distribution practices of market follower companies in Ethiopia with specific objectives of examine fuel value chain actors functions, challenges and their relationship along the whole value chain. The data were obtained from both primary and...
The primary objective of this study was to analyze the effects of advertising on consumers’ buying preference of TECNO Mobile in Addis Ababa, Ethiopia. A quantitative approach was used in this research. In order to collect primary data, a structured questionnaire was prepared and given to...
The objective of this study was to examine the effects of social marketing advertisingrncommunication on intention of condom use. Data was collected using a structuredrnquestionnaire survey containing Likert statements on respondents’ attitude towards thernadvertising in general, the...
This study was conducted with an objective of identifying factors affecting customers’ purchasing intention for laptop computers in Addis Ababa. Based on the literatures the country of origin, product knowledge, brand awareness, and product quality were conceptualized to identify their...
The purpose of this study is to investigate the effect of personal selling on customer Loyalty: Therncase of Ethiopian Airlines. The study used quantitative research method and employedrnexplanatory research design to objectively answer the research questions. For achieving thernstudy objectives,...
The main goal of this research is to find out the factors that affect passengers‘ purchase decisions of Ethiopian airlines for their international air ticket purchase. It tried to order the factors according to their significance effect on the passengers‘ purchase decisions. The paper...
Brands are considered to create trust and develop ties with customers. It provide a number of valuable functions to firms, the most important and valuable benefit firms can obtain from branding is, its ability to influence consumer buying decision behavior. The aim of this study is to analyze the...
The purpose of this study was to examine determinants affecting the behavioral intention of customers toward using ethio telecom call center channels with an application of TAM. Thus, this study identifies and investigates the determinants which influence customers‟ decision to use ethio call...
Porter’s generic competitive strategies have been hypothesized by many researchers to have an influence on performance, profitability and customer satisfaction. Amongst stiff competition, it is important that appropriate strategies are used to ensure this aim is achieved. This study was set...
The purpose of this study was to assess the practices and challenges of School based supervision in East Wollega Zone in government secondary schools. To conduct the study, descriptive survey design was employed and Multistage (Woredas, schools and individuals) sampling technique was employed to...
The purpose of this study was to assess the practices and challenges of School based supervision in East Wollega Zone in government secondary schools. To conduct the study, descriptive survey design was employed and Multistage (Woredas, schools and individuals) sampling technique was employed to...
The main purpose of the study was to examine some parental involvement factors at home in learning activities affecting Government secondary school students’ achievement in Addis Ababa. The participants of the study were two principals, three vice-principals, one education bureau official...
The purpose of this study was to assess the practices and problems of knowledge management in private secondary schools in Arada Sub City in Addis Ababa. In this study, mixed research approach under descriptive survey research design was used. Mixed research provides a better understanding of the...
The study examines the status of ethnic identity, intercultural sensitivity and ethnocentrism, andrnhow it contributes to reducing ethnocentrism among students of private higher educationrninstitutions in Addis Ababa. It was carried out using survey data from 346 randomly sampledrnyoung adults in...