Postgraduate Project Topics, Thesis and Dissertation
14561. The Effect Of Customer Loyalty Dimensions On Customer Satisfaction The Case Of Gold And Silver Members Of Ethiopian Airlines
The main purpose of this study was to examine the effect of customer loyalty dimensions (trust, commitment, communication and conflict handling) on customer satisfaction of Gold and Silver members of Ethiopian Airlines. A sample of 395 international passengers of Ethiopian Airlines departing from...
14562. The Effect Of Customer Orientation Of Service Employees On Customer Satisfaction In Selected Private Banks
The researcher tried to examine the effect of customer orientation of service employees onrncustomer satisfaction in the private banking sector based on the four dimensions of COSErnproposed by Hennig (2004) i.e Technical skills, social skills, motivation and perceived decisionrnmaking authority. A...
14563. Assessment Of The Effect Of Advertising On Sales Performance In The Case Of St. Gorge Brewery
Every organization in the market has its own advertising objective, increase market share and sales, and build solid customer relations. The objective of the study was to determine the influence of advertising on organizational performance of fast moving consumer goods in the brewery industry in...
14564. Extended-spectrum Beta-lactamase Producing Enterobacteriaceae In Clinical Specimens At Selected Microbiology Laboratories Addis Ababa Ethiopia
Background: The current estimated number of deaths worldwide due to drug-resistant infections is about 700,000 each year. The emergence and spread of Extended-spectrum beta-lactamases (ESBLs) producing Enterobacteriaceae becomes one of the serious health problems globally. Objective: To determine...
14565. Academic Psychosocial And Career Problems And Coping Mechansims Of Students At Some Selected Technical And Vocational Training Centers In Addis Ababa
The purpose of this research was three-types. First. to explore the major academic, psycho- socialrnand CareeriVocational problems of Technical and Vocational Educational Training (TVET) studentsrnat Addis Ababa (AA).Second, to iden tify students' preferences for helping agents (who they choosernto...
14566. Factors Affecting Adoption Of Customer Relationship Management In The Banking Industry The Case Of Dashen Bank S.c.(in Addis Ababa City)
Establishing strong relationships with customers is the most important success code of any business. Organizations have understood that customers are their most important assets and view customer relations (CR) as profitable transactions and also as opportunities requiring management. CRM is a...
14567. Methods In Training Adaptive Behavior Skills For Children Labeled Moderately Mentally Retarded
This study is aimed at investigating the methods used in training adaptive behavior skillsrnto children labeled "moderately mentally retarded" at Sebste Negassi and Belay Zelekernno. 2 primary schools special units.rnThe subjects of this study are thirty one children (17 boys and 14 girls) with...
14568. Drug Susceptibility Pattern Of Gram Negative Bacterial Isolates Among Hematological Malignancy Patients Undergoing Chemotherapy Tikuranbesa Specialized Hospital Addis Ababa Ethiopia
Background: Gram negative bacterial infections are a major cause of morbidity and mortality in patients with hematological malignancies (HM) undergoing chemotherapy. The choice of empiric antimicrobial treatment is based on susceptibility pattern of locally isolated gram negative...
14569. Seroprevalence Of Hepatitis B And C Virus And Occult Hepatitis B Among Blood Donors At National Blood Bank Addis Ababa Ethiopia
Background: Transfusion associated hepatitis B and C viral infection continues to be a major problem in developing countries, even after the adoption of mandatory screening for HBsAg by ELISA method. This is mainly because of the blood from the donors with ‘occult’ HBV infection which...
14570. Trainers Participation In Decision Making In Selected Government Technical Vocational And Training Colleges Of Addis Ababa
The purpose of this study was to asses the extent of the willingness, currentrnpractice and factors that influence trainers' participation in decision making inrnthree government TVET colleges of Addis Ababa. Thus, to undergo the studyrndescriptive survey method was used. The data were collected...
14571. The Magnitude Of Anemia And Growth Status Among Selected Public School Children In A Setting Of Mass Deworming In Sululta Town Oromia Region Ethiopia 2017
Background: Undernutrition and anemia in children continues to be public health problem in developing countries. Large scale implementation of anthelminthics delivered through school system can significantly reduce infection and morbidity among school children with improvement in growth status and...
14572. The Practices And Problems Of Human Resource Training And Development In North Shoa Zone Education Offices (oromia Region
The major purpose of this study uus to investigate the practices andrnproble m s of human resource training and development in north shoa zonerne ducation offices (Oromia R e gion) .Descriptiv e s urv e y research method 'UXlSrnemployed to conduct the r esearc h. Questionnaire and do cument...
14573. An Assessment Of Managerial Problems Of Foreign Assisted Distance Education Project In Southern Nations Nationalities And Peoples Region (snnpr)
This thesis is based on the findings of research study entitled Assessment of ManagerialrnProblems of Foreign Assisted Distance Education Project in Southern NationsrnNationalities and Peoples Region. The main purpose of the study was to investigate thernmajor managerial problems, which could...
14574. An Assessment Of The First Three Years School Improvement Program Implementation In Government Secondary Schools Of Addis Ababa
This study was intended to assess the implementation of the first three years schoolrnimprovement program. In order to achieve this purpose, basic questions: to what extentrnschool improvement program was implemented in Addis Ababa government secondaryrnschools, to what extent stakeholders were...
14575. An Investigation On The Relationship Between Achievement Goal Orientation Approaches To Learning And Academic Achievement The Case Of Bong A College Of Teacher Education.
The general objective of the current study was to assess the relationship between achievementrngoal orientation, approaches to learning and academic achievement of college students. For thernstudy, 243 sample college students from Bonga College Teacher Education (BCTE) werernselected through...
14576. Pulmonary Mycobacterium Tuberculosis Drug Resistance Pattern And Associated Risk Factors In Uniformed Service Hospitals Of Addis Ababa Ethiopia
Background: Tuberculosis remains one of the formidable challenges to global health commitments and drug-resistant tuberculosis poses a major challenge to the control of TB. Members of army, prisoners, police and their families represent a segment of the national population that may be at increased...
14577. Assessment Of Patient Satisfaction Towards Clinical Laboratory Services Among Strengthening Laboratory Management Towards Accreditation (slmta) Program Implementing Hospital Laboratories Under Addis Ababa City Administration
Introduction: Patient satisfaction is a major component of a quality management system, and a significant requirement in the ISO standards. It is also an important and useful quality improvement tool for clinical laboratory, health care organizations, and business in general. Most clinical...
14578. An Assessment Of Training Program Provided By Public Service College Of Oro Mia (psco)
The main purpose of the study was to assess the practice and problem of train ing programrnprovided by public service college of Oromia{PSCO) to the civil servants of the region and tornforward some alternative solutions or recommendations that may reduce. the problem orrnimprove the proper...
14579. An Assessment Of Tourist Destination Brand Image Perception The Case Of Addis Ababa City
The main purpose of this research is to assess tourists’ perception of the brand image of the Addis AbabarnCity. Data for the sample was collected from 393 tourists who visited Addis Ababa City between 11 Aprilrn2017 and 15 May 2017. Descriptive statistics, exploratory factor analysis (EFA),...
14580. The Role Of Customer Relationship Management In Handling Compliants The Case Of Ethiopian Insurance Corporation
The study examined the Role of Customer Relationship Management (CRM) in Handling Customer Complaints by taking for dimension from CRM; Customer Knowledge, Customer Acquisition, Customer Response and Customer Information System. The data was collected from Customers by distributing questionnaire....
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