The customers can do without the banks but the banks cannot do without the customers. Therefore the bank staff should be polite and honest enough to the customers, attending to them promptly and not regarding services rendered as favours done to them.

Bank services must be sold like any other product, and product life cycle evident in other industries must be allowed its rightful place in the banking industry as well.

Therefore, unlike one predecessors who confined themselves to the branch, we must have to put on the apron of salesmen to give our services the advertisement it required, adjusting to changing environment customers demands. And above all, the customer is always right.

PREFACE

To keep pace with the ever-increasing demand of business for diverse bank services there have been over the pas few years, a continuous and general modernizing of approaches to the nature of bank services.

In the past few years there has been evidence the appearance and acceptance of recently produced write up to review and up-date the changes that has taken place in the nature of bank services.

The point is that the traditional or so-called old approaches no longer have a place on this subject. Nature of banking services. How ever, my idea is that there has been an in balance between the old approaches of banker themselves they render and the modernized approach where the banker assumes more of the role of a salesman as required by the changing business environment.

APPROVAL PAGE

INSTITUTE OF MANAGEMENT AND TECHNOLOGY, ENUGU

This is to certify that this project work nature of banking services in Nigeria submitted by Adoh Rita BKT/N2002/099 has been approved and accepted in partial fulfillment of her requirement for the award of a national diploma in financial studies.

Mr. Ikecheonwu B.T. Dr. John Orjih

Project Supervisor Head of Department

Date:……………………. Date:………………………..

Mr. Okorie Onovo

Director School of Financial Studies

Date:……………………………..

TABLE OF CONTENT

Dedication

Acknowledgment

Abstract

Preface

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose and objective of the study

1.4 Significant of the study

1.5 Limitation of the study

References

CHAPTER TWO

2.0 Review of related literature

2.1 Bank services nature

Reference

CHAPTER THREE

3.0 Research design and methodology

3.1 Sources of data (Secondary source only)

3.2 Location of data

3.3 Method of data collection

Reference

CHAPTER FOUR

4.0 Findings

CHAPTER FIVE

5.0 Recommendation and conclusion

5.1 Recommendation

5.2 Conclusion

CHAPTER ONE

1.0 INTRODUCAION

The nature of banking services in the last few decades has made itself felt in almost every phase of human activity. The changes which have occurred in recent years in the environment respecting demands of customers for bank services in enough justification for reviews and changes in the method of banking procedures. I must first of all like its to realize that a new era has been born in the role of banking services in Nigeria.

1.1 BACKGOUND OF THE STUDY

Sometimes in the past, it was fashionable for bankers to confine themselves to the fore walls of the bank expectation business to come to them. No wonder then the traditional view as summed up along ago by George Rare had this to say: “…….it is for its customers to come to the bank, and not for the bank to go to them…. The Manager has to be so much a fixture in the office, during the business desks or the bank counter, we as banker, must be sensitive to changing public demand and aspiration whether they are desire to obtain improved services or new ones.

The concept of product life cycle, evident in other industries should be allowed is pride of place in banking industry as well. Fresh and tempting products must be introduced, but equally, it must be expected that service will be removed form the range from time to time as and when the situation warrants. The fact remains that bank services nature must be sold just like any other nature product.

It is the view of some people and correctly too that the introduction of the word nature changes the operational zone of the banker just as every other natural thing takes up a metamorphose changes. We need to bring to light the differences between the modern bank manager status in the apron of a salesman and the old fashioned transfer who are yet to realize that the nature of bank services is now a case of the buyer’s own lot and not the seller, who only sells out when business only comes to him in the office. Thus, whatever, services and special skills or strengths a bank possesses there is needed to advertise the name of the bank and the services it can render to the public.

1.2 STATEMENT OF THE PROBLEM

The efficient nature of bank services is indispensable if economic development becomes a must. This work is therefore aimed at studying the staff – client relationship with special emphasis on how this relationship affects their performance in such areas as courtesy, prompt attention to clients, professional guidance and communication.

(a) COURTESY: This is the act of being polite and accommodating in all dealing of staff with customers. The staff should render to use the right choice of words, as carelessness and uncooperative attitude will leave the customer unsatisfied.

(b) PROMPT ATTENTION TO CLIENTS: Bankers should attend to their customers with minimum delay. Long queues in banks are not ideal to the nature of our banking services and should be curbed.

(c) COMMUNICATION: The need for an efficient communication system for easy transfer of money, clearing of cheques and contact with customers when desired etc cannot be over emphasized

PROFESSIONAL GUIDANCE: This is the area the banker are expected to exhibit their professional competence. For a banker to be