Patient Satisfaction With Nursing Care In Medical And Surgical Wards Of Government Hospitals Addis Ababa Ethiopia May 2009

Background: patient satisfaction with nursing care has been found to be the most importantrnpredictor of over all patients’ satisfaction with hospital care. Nursing practice is patient drivenrnand patient centered. Accordingly, patient satisfaction has been strongly advocated by nursingrnprofessionals to be an important indictor of quality of nursing care delivery.rnObjective: The objective of this study was to assess patient’s satisfactions with nursing carernprovided in medical and surgical wards of government hospitals in Addis Ababa.rnMethods: A cross sectional study was conducted in three governments hospitals namely Backrnlion, St. Paul and Yekatit 12, in Addis Ababa, Ethiopia from July 2008 to June 2009, The studyrnpopulation was adult patients who were admitted to the medical and surgical words of the studyrnhospitals and stayed for at least seven days. The data coactions tool was a modified Newcastlernsatisfaction with Nursing scale (NSNS). Data analysis was computed by SPSS. Ethicalrnclearance was secured from medical faculty, IRB office A.A.U. and study hospitals.rnParticipation in this study was voluntary and based on patient’s ability to given informedrnconsent.rnResult: A total of 450 adult patients from medical and surgical wards were approached fromrnthe study hospitals and 435 of them participated in this study (non-response rare was (3.4%).rnParticipants who were males, age group 18-30 years old, stayed in the ward of for 7-15 day andrnhave no history of previous admission were more satisfied. The overall rating of satisfactionrnwas 56.3%. The top aspects that patients scored highest for their satisfaction with nursing carernwere the amount of privacy nurses gave to patients, the amount of freedom given on the wardrnand nurses manner in going about their work. The aspects with which patients least scored werernthe amount of time nurses spent with patients’, nurses awareness of patient needs the amountrnand type of information nurses gave to patients about their condition and treatment. Income andrnhaving other disease in addition to cause of admission were the significant predictors of patientrnsatisfaction with nursing care (P

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