Customs And Revenue Reforms In Ethiopia Case Study Of Asycuda

This research paper was conducted on the area of Customs and Revenue Reforms in Ethiopia byrntaking a case study of ASYCUDA++ which is an extension of reform program on Service Delivery.rnThe adoption of ASYCUDA in the operations ERCA was due to its wide range of benefits inrnsimplifying the functions of the Authority. But despite of the benefits, during the implementationrnstage there are problem which affects its efficiency like frequent break downs, lack of training on thernsystem and deliberate human interference. Thus due to the gap created in the planning stage andrnimplementations, this paper was prepared to study and make analysis on the practice, performancernand challenges of ASYCUDA. During the process of studying a non-random purposive samplingrntechnique were used to select the sample size from both ERCA employee and customers. On thisrnregard a sample size of 200 respondents were selected and the response which was generated fromrnrespondents were processed and analyzed using SPSS. Thus As part of the system strengths andrnweakness, the study gives a recommendation on the planning stage whenever new programs arernimplemented, they have to compatible to the existing situation. In addition, induction and trainingrnprograms must be provided together with implementation

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