The Online Bus Ticket Reservation System is a web-based application that allows visitors check bus ticket availability, buy bus ticket and pay the bus ticket online. This system is established for all the home/office users after gaining access from the administrator. Chapter I is Introduction. It describes the project background, problem statement, objectives, scopes, project significance and expected output of the proposed system. Chapter II is Literature Review and Project Methodology. It describes facts and finding for electronic ticketing, describe methodology that are used to develop the system, state out project requirements, explain action plan prior to the end of the project and attach Gantt chart. ChapterIII is Analysis. It is concerned with first studying the existing system, then using the information gathered to define the requirements for a new system. Besides that, analysis follows the problem recognition and feasibility phases and must be completed before the design phase can begin. Chapter IV is Design. It defines the results of the analysis of the preliminarydesign and the system architecture, DFD, Data Dictionary, Data Normalization, Entity Relationship Diagram are established. Besides that, it describes a plan to implement the requirements. Furthermore, details on computer programming languages and environments, machines, packages, application architecture, distributed architecture layering; memory size, platform, interfaces, and many other engineering details are established in Chapter V. Chapter IV is Implementation. It describes software development environment set-up, software configuration management and implementation status for Bus Ticket Reservation System. Chapter VI is Testing. It concerns test plan, test strategy, test design, test results and analysis used to test Bus Ticket Reservation System. Conclusion is chapter used to conclude and summary all the Chapters

CHAPTER 1:

INTRODUCTION

1.1 PROJECT BACKGROUND

This chapter aims to describe the project background, problem statement, objectives, scopes, project significance and expected output of the system. The system is Bus Ticket Booking System. This is the project on the online ticketing system of modern coast bus company, which in most cases; the company has problems with their ticketing and scheduling process. This project intends to computerize its semi computerized ticketing system to provide better customer service. Because of that, the company can provide the easier way of travelling to the customer or passenger. Electronic tickets, or e-tickets, give evidence that their holders have permission to enter a place of entertainment, use a means of transportation, or have access to some Internet services. Bus Ticket Reservation System enables the bus company's customer to buy bus ticket online-ticket is the easiest and quickest way to take bus. The online system is a new system because it’s just getting roots in bus company globally and even in Kenya. Currently, staff at the bus ticket counter is using an internal system to sell ticket at the counter. Customer is unable to buy bus ticket online at this moment and has to go to the counter to buy bus ticket. Sometimes, customer needs to queue up a long queue to buy bus ticket and ask for information. Besides that, customer also not allows buying bus ticket through telephone and Transnational’s telephone line is always busy. This brings a lot of inconvenience to the customers.

Online Bus Ticket Reservation System enables the customer to buy bus ticket, make payment, cancel reservation and ask for information online easily. Furthermore, staff can sell bus ticket using Bus Ticket Reservation System after check bus ticket availability for the customer and print the bus ticket to the customer that queue up in the counter.

1.2 PROBLEM STATEMENT:

The System that is being used by the staff at the counter currently is an internal systemand just used to sell the bus ticket at the counter. Customer has to go to the counter tobuy bus ticket or ask for bus schedule. Furthermore, customers need to pay cash whenthey buy the bus ticket and sometimes needs to queue up long time to get the bus ticket.Besides that, customer also not allowed to buy bus ticket through telephone and the buscompany's telephone has been always-busy line.

1.3 PROPOSED SOLUTION:

The solution to this problem is to create an online portal for buying bus ticket system.

Customer can buy the bus ticket over the Internet, 24 hours a day, 7 days a week and the bus ticket can't be lost, stolen or left behind.

In addition, the online system lets the customers check the availability of the bus ticket before they buy bus ticket.

1.4 OBJECTIVES:

The main objectives of the online system include:

To provide a web-based bus ticket buying functions. Customer can buy bus ticket through the online system and no need to queue up to buy bus ticket at thecounter.
To enable customer to check the availability of the bus ticket online. Customer can check the time departure and arrival for every Transnational’s bus through the system.
To ease the bus ticket payment by online. Customer has to pay the bus ticket by m-pesa money services
To reduce the number of staff at the point of sale. The number of staff at the counter can be reduced after the online buying bus ticket system launch.

1.5 PROJECT JUSTIFICATION:

As mentioned in the previous section, the online system is just getting its roots in the country’s transport system. It is very important to company's customer, Bus Company and all. It is important to customer because customer can check availability of the bus ticket, buy bus ticket, cancel bus ticket and pay the bus ticket online. E-ticket is different with traditional paper ticket because e-ticketis safer, faster, reliable and cheaper. Besides that, this concept can be used byothers bus company so that their customers will be satisfied. The profit for the buscompany will be increased because the online system will attract more customers and noneed to hire many staffs at the counter to sell bus ticket because ticket can be soldefficiency online. Furthermore, the owner can schedule bus roots based on the margin returns. This is done through bus performance comparison. The factors of comparison in this module include but not limited to: the route, operational costs in a particular route and the number of breakdowns per bus

1.6 PROJECT SCOPE:

The system is web based application. The users will gain access to the available buses per certain route and available seats by logging in through the customer’s portal.

The staff will access the system by logging in via the staff portal where they can compare bus performance and monitor other related business performance issues.

1.7 PROJECT LIMITATIONS:

User acceptance: some members of the staff may not be of the opinion that the counter system be made online for the fear that this may lead to loss of job.
Computer literacy level: the intended customers may not possess the relevant ICT skills. to benefit from the proposed system. This may cause the company to some costs by offering to train their customers.
Limited system testing: improper unit and system testing may pose some usability issues such as delays in some modules.