Studies have shown that the perceived cleanliness of hospitals, the perceivedrnempathy, experience and ability of health care workers, consultation duration, asrnwell as educational status and occupation of patients are unique determinants ofrnpatient satisfaction in health institutions in Ethiopiarn1, 2rn. However, a study at TikurrnAnbessa Specialized hospital identified a significant deficiency of communicationrnskills among all categories of physicians in the hospital.