A SURVEY OF OCCUPATIONL CHALLENGES FACING SECRETARIES IN THE ENUGU STATE CIVIL SERVICE.
(CASE STAUDIES OF MINISTRY OF EDUCATION AND WORKS)
The aim of this project is to analysis the occupational challenges facing secretaries in the Enugu State Civil Service.
In order to make the writing a dream come through certain books and presented papers were Consulted and interviews were made also, after these consolations and interviews it become clear that secretaries are suffering from many thing like office equipment problem s of attending to visitors and profession not being respected by staff. Also ignorance of and where one’[s job ferments and where others job start and a result of some workers elelights in usurping others job.
Furthermore, Government should also provide a policy on the training of secretaries as a wary to encourage secretaries who embark on self development.
TABLE OF CONTENT
Table of content
CHAPTER ONE: Introduction
Background of study
Statement of the problems
Purpose of the study
Significance of the study
CHAPTER TWO: Literature Review
Personal Qualities of a secretary
Business attributes of secretary
Duties of a secretary
Different kinds secretary
CHAPTER THREE: Methodology
Areas of the study
Population of the study
Sample and sampling techniques
Instrument for data collection
Method of data distribution
Method of data Analysis
CHAPTER FUOR: Presentation and Analysis of Data
Research Question i
Research Question ii
Research Question iii
Research Question iv
CHAPTER FIVE: Discussion of finding Conclusion and Recommendation findings
Summary of findings
1.1 BACKGROUND OF THE STUDY
The secretarial profession was thought to be less of importance to both business and industries all over the world in previous times. But now it is known that the secretarial profession is one of the oldest in the world and that where there was a man of action there too was a man of pen to record his deeds.
The national secretaries Association defined a secretary as an executive assistant who possesses a masterly of office skill, who demonstrates the ability to assume responsibility without direct supervision, who exercises initiative and judgment and who makes decision within the scope of assigned responsibility.
The dictionary of occupational title defines a secretary as a person who schedules appointment give information to callers, takes dictation in shorthand or on machine and transcribes relieves officers of clerical work deals with incoming and outgoing mails, locates attaches appropriate correspondence to files to be treated by the employer, takes care of reports, keeps personal records and minutes of the meeting,
From the4 above, it could be seen that a secretary is a versatile business generalists who understands the larguage of modern business and not just the skill of shorthand and typing alone. Secretarial efficiency or perfection lies in her intelligent presentation of business communication in a manner that enhances the image of the organization.