In order to make the writing a dream come through certain books and presented papers were Consulted and interviews were made also, after these consolations and interviews it become clear that secretaries are suffering from many thing like office equipment problem s of attending to visitors and profession not being respected by staff. Also ignorance of and where one’[s job ferments and where others job start and a result of some workers elelights in usurping others job.

Furthermore, Government should also provide a policy on the training of secretaries as a wary to encourage secretaries who embark on self development.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE: Introduction

Background of study

Statement of the problems

Purpose of the study

Significance of the study

Delimitation

Research questions

CHAPTER TWO: Literature Review

Personal Qualities of a secretary

Business attributes of secretary

Duties of a secretary

Job commitment

Different kinds secretary

CHAPTER THREE: Methodology

Areas of the study

Population of the study

Sample and sampling techniques

Instrument for data collection

Method of data distribution

Method of data Analysis

CHAPTER FUOR: Presentation and Analysis of Data

Research Question i

Research Question ii

Research Question iii

Research Question iv

CHAPTER FIVE: Discussion of finding Conclusion and Recommendation findings

Summary of findings

Conclusions

Recommendation

Appendix

Bibliography

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

The secretarial profession was thought to be less of importance to both business and industries all over the world in previous times. But now it is known that the secretarial profession is one of the oldest in the world and that where there was a man of action there too was a man of pen to record his deeds.

The national secretaries Association defined a secretary as an executive assistant who possesses a masterly of office skill, who demonstrates the ability to assume responsibility without direct supervision, who exercises initiative and judgment and who makes decision within the scope of assigned responsibility.

The dictionary of occupational title defines a secretary as a person who schedules appointment give information to callers, takes dictation in shorthand or on machine and transcribes relieves officers of clerical work deals with incoming and outgoing mails, locates attaches appropriate correspondence to files to be treated by the employer, takes care of reports, keeps personal records and minutes of the meeting,

From the4 above, it could be seen that a secretary is a versatile business generalists who understands the larguage of modern business and not just the skill of shorthand and typing alone. Secretarial efficiency or perfection lies in her intelligent presentation of business communication in a manner that enhances the image of the organization.