A SURVEY OF WORDPROCESSING COMPETENCIES REQUIRED BY MODERN SECRETARIES IN THE BANKING INDUSTRY ( A CASE STUDY OF BROAD BANK AND CENTRAL BANK OF NIGERIA, ENUGU OFFICE)

ABSTRACT

The impact of word processing on the performance of modern secretaries cannot be over emphasized. The number of electronic machines in use in the office have risen so quickly particularly with regards to word processor and computers. It is the purpose on this project to study the performance of the secretary.

From the data collected, is revealed that word processing act as a check on in-efficiency and profits are boosted when the word processes. System are efficiently used. It would be correct to conclude that word processing secretaries see word processing as welcome relief from the drudgery of office work.

From the finding and recommendations the research revealed that word processing save both time and labor. It also make job easier and giver general knowledge of secretaries are better due to word processing. And that most establishments are willing to give adequate training to their staff which is necessary for their mastery of the equipment.

Finally, it was recommended that management should consider more deeply the concept of training so that their will be improvement in performance and increase productivity.

LIST OF TABLES

1 Return of instrument

2 Types of modern office equipment

3 Formal training on device

4 Formal training given by the device

5 Usefulness or improvement notice your company

6 If the organization have a word processor

7 If the word processor act as aid to the company secretary

8 Rating performance of the secretary

9 Secretaries who have not used word processor

10 If the organization is willing to train them

11 Benefits which the secretary will achieved.

TABLE OF CONTENT

Title page

Certification

Dedication

Acknowledgement

Abstract

List of tables

Table of content

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Statement of the study

1.3 Purpose of the study

1.4 Significance of the study

1.5 Research questions

1.6 Scope of the study

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Definition of computer

2.2 Types and features of a computer

2.3 Advantages or word processing

2.4 History of word processing

2.5 Functions and types of word processing

2.6 Benefits of word processing system

2.7 Impact of word processing on secretary

2.8 Training secretaries on word processing system

2.9 Summary of literature review.

CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Research design

3.2 Population of the study

3.3 Sample and sampling techniques

3.4 Description of the research instrument

3.5 Methods of data collection

3.6 Methods of data analysis

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE

SUMMARY OF FINDINGS, RECOMMENDATIONS AND CONCLUSION

5.1 Summary of findings

5.2 Recommendations

5.3 Conclusion

References

Appendixes

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

In the banking industry secretaries occupy a very important place in Nigerian and the world economy. Because the imagination of many people has been captured by the concept of the electronic office and the media has given the topic considerable coverage in both general and business terms. Secretaries have a lot of problems to contend with and solve in the office because of the modern and sophisticated offices. For these and other reasons, the researcher is to look into the survey of word processing competencies required by modern secretaries in the banking industry.

The engagement, maintenance and the retention of qualified secretaries to cope with the ever increasing demands of corporate activities seems to be of interest to every organization. However, machines and the harnessing of natural resources is progressing relieving humanity from the distress of an oppressively heavy physical toil and is affording improved opportunity for the development of the mind and spirit. This is a challenging opportunity which in a null-shell can be referred to as an office automation which word processing is an integral part of.

The researcher therefore, examines the importance of some major equipment found in offices and how they helped the secretary in the day to day running of her duties., no doubt the following questions must readily come to ones mind.

What is word processing? Who is a secretary and the importance of word processing to a secretary.

The importance of word processing to a secretary cannot be over emphasized. Word processing had helped the secretary perform her duties with such ease and confidence as never before. It allows her to carry out such routine duties as filing, typing of form letters making copies, correcting errors etc. with each done quickly and neatly, thus giving her enough time to do other duties, like attending to her boss’s personal affairs, attending to visitors, answering telephone calls and carrying out other administrative duties on behalf of her boss.

Organization can now competently handle the increase volume of paper work despite rising costs. Work can be easily measured, to enable