It was write aim of identifying the major contributions of the secretary to the success of banking administration and determining whether the secretary could be avoided in the scheme of activities without much problems that a through research was carried out in First Bank of Nigeria PLC Enugu both in the Head Office and two branches.

The purpose of which was to find answers to this and other pertinent questions by examining the duties, roles and the very functions, which make the secretary, indispensable for (otherwise) to business.

The major hypothesis that was used to draw up questions is

That no business could survive without the service of a secretary.

Information was obtained through administration of questionnaires, which were analyzed and interpreted using the simple percentage method of analysis.

The study reveals that the major hypothesis tested was upheld. That is to say that the study showed that the secretary was very important to any Bank Administration and that no business could be well conducted. If secretarial services were to be unavailable

Furthermore, some members of the bank were interviewed on their perception of the secretary. This also helped the researcher in tertiary the remaining hypothesis.

Finally, suggestions were offered on how to improve the status of secretaries by making available, adequate training facilities to them in order to brighten their prospect. Also, trainers of secretaries and trainee secretaries were advised to keep the profession on the sound track of dignified services with a touch of humanity

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

1.1 Introduction

1.2 History of the Bank

1.3 The purpose of the study

1.4 Statement of the problems

1.5 Hypothesis

1.6 Significance

1.7 Delimitation/scope of the study

CHAPTER TWO

2.0 Bank Administration

2.1 Qualifications of a secretary

2.2 The secretary in the eyes of the public

2.3 The role of the secretary

2.3.1 Handling of files and filing

2.3.2 Objectives of filing

2.3.3 Handling correspondence

2.4 Production of document

2.5 The secretary’s contributions to the executive effectiveness

2.6 Versatility of secretarial duties

2.7 Importance of human relations

2.8 The incompetent secretary

2.9 Time management skill

2.10 Telephone manner.

2.10.1 Telephone as a medium of development

CHAPTER THREE

3.1 Research methodology

3.2 Sources of data supply

3.3 Population of the study

3.4 Sampling procedure

3.5 Sample size

3.6 Validity and reliability of the instrument

3.7 Method of data collection

3.8 Administrative of the instrument

3.9 Method of data analysis

CHAPTER FOUR

4.1 Presentation and analysis of data

CHAPTER FIVE

5.1 Findings, conclusions, and recommendations

5.2 Findings

5.3 Conclusions and recommendations

5.4 Limitation of the study

References

Questionnaire.

CHAPTER ONE

INTRODUCTION

1.1 WHO IS A SECRETARU

The secretary is an important officer in any establishment. The contribution and effectiveness of a secretary can either enhance or diminish the efficiency of an organization the title refers to professional auxiliary staff, mainly responsible to an executive.

Secretary is a person work, in an office working for another person, dealing with letters and telephone calls, typing, keeping records, arranging meetings with people.

He or she is one who carried out the following activities.

Performs general office work in relieving executive and other company officials of minor executives and clerical duties.

- Takes dictation using shorthand or a stenotype machine

- Assisting in scheduling meeting/appointments, compile minutes and reports on behalf of the executive and remind him of them

- Maintaining accurate files/correct records of accounts and of consumable stocks