The economic imperative of ICT on public agencies is becoming paramount. Accordingly, ERCArnhas been automating its tax assessment and collection systems, which it claims assist to achievernincrease in its tax revenue. This increase, however, is reported to be low compared to the tax base ofrnthe economy. Other studies have also revealed high administrative burden for paying taxes andrnnoncompliance to tax laws that result for the country to lose millions of income from tax revenue.rnThe study aimed to examine how well e-Government is recognized and comprehensively rolled outrnas a strategic tool to solve such drawbacks on existing tax administration systems at ERCA LTO.rnERCA has been investing to reform its tax administration system. However, the changes made arernnot harmonized with the national e-Government plan, focusing only to reach around 1,000 large taxrnpayers (than its potential capacity to expand the tax base), not striving towards bringing holistic e-rnGovernment, and is mostly piecemeal. The overall level of satisfaction of large taxpayers onrnERCAâ€™s website as a primary source of one-stop-shopping portal is also found to be only 52%. Inrnterms of the stage of e-Government, ERCA is found at its emerging stage where most of its e-rnServices are informational (static) than transactional. Benchmarking of its e-Services with selectedrnSub-Saharan African countries has also revealed that a lot has to be done for ERCA to evolve its e-rnService to a stage where all its services are integrated in seamless manner; fiscal transparency isrnenhanced; knowledge management (for example to control tax evasion) is optimized; and e-rnPayment augments e-Filing. To address these findings, the study recommends a more robustrntransformational change, than mere automating of existing process, towards the higher stages of e-rnGovernment directed by a comprehensive e-Government strategic plan