Customer satisfaction is the evaluation of the perceived discrepancy between priorrnexpectations and the actual performance of the product or services of particularrnorganization. It becomes an increasingly important factor for organizational survival inrnthe current dynamic environment. It is highly sensitive to different environmental andrnorganizational factors. This study seeks to examine the impact of organizational culturernon customer satisfaction in the public health sector of Kersa Malima Woreda. Threernhealth centers have been randomly selected among five existing health centers for thernpurpose of this study. The primary data was collected from customers and employees ofrnthe selected health centers through the distributions of semi-structured questionnaire asrndata gathering tools for sample population of the selected health centers. Non-participantrnobservation was also employed as data gathering tool to supplement questionnaire. Bothrnquestionnaire and observation targeted around the service quality and organizationalrnculture dimensions. The total sample size was 151 out of which 136 questionnaires wererncompleted and included in the analysis part. The responses of respondents were analyzedrnusing descriptive statistics and narrated. SPSS software was used in analyzing therncollected data.rnThe results of analysis showed mixed responses. The correlationrncoefficients show that all independent variable were found to be positively correlatedrnwith customer satisfaction though there is a discrepancy in their strength. Moreover,rnmultiple regression analysis was used to determine the impact of all independentrnvariables on dependent variable, customer satisfaction. And accordingly, customerrnsatisfaction is found to be primarily predicted by higher level of reliability, tangibility,rnteam orientation, responsiveness, customer orientation and stability of organization.rnMean while, the employee satisfaction is mostly predicted by higher level of stability, outrncome orientation and innovation and risk taking. Generally, it was found that when 67 %rnof observed variability in customer satisfaction can be explained by independentrnvariables included in the study, 58 % of observed variability in employee satisfaction isrnfound to be explained by change in independent variables included in the studyrnorganization