The issue of land has been a critical factor in political and economic development in Ethiopia.rnLand administration and governance is important for smooth progress of the overallrndevelopment of the nation. In a country like Ethiopia, the provision of land administrationrnservices has always been the respon sibility of the public sector. Given that the public sector isrnthe only service provider, the efficiency of land related services has been questionable. Withrnthis hypothesis, this research aims to assess the performance of service delivery of land relatedrnservices at Bole sub-city of Addis Ababa City Administration. Both primary and secondary datarnwere collected and analyzed using quantitative and qualitative methods. Descriptive analysisrnhas also used to get full understanding of the situation, which included tables, percentage andrngraphs. The primary data were collected from managers, staffs and customers from two officesrnof land administration at woreda level (Woreda 13 and 14) and the Sub-city office, whereasrnsecondary data were gathered from various literatures and documents.The paper found out that proclamations and guidelines for land related service delivery of therncity administration have some gaps and are not clear for the officers and also not harmonizedrnwith other land related laws. The organizational structure and capacity of the offices are weakrnand require immense improvement in terms of availability of adequate staff with thernappropriate technical skills, and institution al infrastructure/ resources. Although there arernnotable achievements as a result of implementation of land related reforms, the reforms havernnot sustained with some of them back to their pre-reform status. The research has found thatrnonly 24% of the customers are "quite satisfied" or "fairly satisfied" with the quality of servicesrnprovided by the sub city showing that the service delivery of the sub city is inefficient andrnunsatisfactory. Some of the reasons for such inefficiency might be long waiting time and poorrncoordination among the offices. This is justified by the respondents as 62% of the cu stomersrnperceived that there is weak coordination across various land offices. Most of the customersrnperceived as the services (e .g. building permit service) take longer time than the servicernstandard set by the office (7 days instead of 5 days). On the other hand, "processing time" hasrnsubstantially improved according to 72% of the respondents.The paper recommends on the need for strengthening capacity of the city administration tornenable it to develop clear and harmonized land policies and guidelines. Intensive capacityrnbuilding activities should be carried out. The respon sibility should also be decentralized to thernlowest woreda level. Finally, the study recommends that additional activities must bernimplemented to promote land related services in a transparent, accountable, sustainable,rneffective and efficient manner with good land governance