All major cities including Addis Ababa experience heavy pedestrian flows. Because of the shortage rnof satisfactory sidewalks, pedestrian roadways are often difficult to walk on. Since pedestrians are rnmore vulnerable than other mode users, the primary objective of this research is to develop an rnunderstanding of the root cause to safety, comfort and convenience problems while usingrnsidewalks, using pedestrian level of service and user rating methodology. Sidewalks play an rnessential role in transportation. Sidewalks deliver an isolated safe route for people to walk along rna separated trail from motorized traffic movement. Instead of taking traffic flow operation as the rnassessing standard for pedestrian comfort convenience and safety, this research has studied the rnmethods of assessing pedestrian level of service by analyzing both the pedestrian’s subjective rnperceptions and objective quality of the service. This study has used two types of PLOS methods, rnthe Australian method and the Highway Capacity Manual integrating with both objective rnmeasurement and subjective assessment. The study also uses sidewalks with street vendor activities rnon them. The presence of street vendors along the sidewalk is neutrally considered, neither rnunimportant nor important. Their existence is noted because of the negative impact they may have rnon the available space for walking. The subjective assessment is mainly based on the user’s rating rnof pedestrian amenities using 821 individuals in 21 selected sidewalks in order to identify the rnperception of users for that designated segment. The objective measurement was taken in 21 rnselected sidewalk parts that are located throughout the city of Addis Ababa in order to identify the rnservice level by fulfilling all the affecting factors required by the two PLOS methods. The results rnof the study indicate that both the PLOS and the perception assessment describes the studied rnsidewalks similarly with problem caused by vendor activities, pedestrian volume, and the number rnof pedestrian who interact with street vendors along with the shortcoming of the street network rnand sidewalk infrastructure in the form of physical and user characteristics. In order to generate