Improving Customer Service In Nigeria Commercial Banks

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IMPROVING CUSTOMER SERVICE IN NIGERIA COMMERCIAL BANKS

 

PROPOSAL

RESEARCH WRITING

Improve customers services in Nigeria commercial Banks.

CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duely accepts

COMMERCIAL BANK: these are banks established to trade retail- bankingservices at a profit the commercial banks act as bankers to everybody who so desire provided he or she has the capacity to do so

          The main objective of imp[roving customers services in Nigeria commercial Banks. Consequently, this research work, captioned is ammid or based at determining the relationsahip that exist between commercial anks and their various customers, as well this relationship must be seen with enough for business transaction.

          This work or objecive of this research writing gave a through description of the right duties, responsibilites of commercial banks to hteir customers also on the circumstances under which a bankcan disclose infromation about he customer.it also treats the measure to be taken to ensure that customer service in such area as staffing an so on can be improved

 

 

 

Table of contents

Title page                                                                                ii

Approval page                                                                        iii

Dedication                                                                               iv

Acknowledgement                                                                             v

Proposal                                                                                  vi

Table of contents                                                                     vii

CHAPTER one

Introduction                                                                                      1

1.1     Background of the study                                                         2

1.2     Statement of the problem                                                        3

1.3     Objective of the study                                                    4

1.4     Significance of the study                                                         4

1.5     Scope of limitation                                                                  5

          Reference                                                                       6

chapter two

Literature review related                                                                   7

2.1     Services rendered by the Nigerian commercial banks    8

2.2     Relationship between banker and customer                            10

2.3     Circumstances under which the bank may                     11

2.4     Right and duties of commercial banks                           11

2.5     Right and duties of customer                                         12

          Reference                                                                       14

chapter three

Research Design and Methodology                                         15

3.1     Sources of data                                                              15

3.2     Location of Data                                                            15

chapter four

Finding                                                                                    17

chapter five

Conclusion and recommendation                                            19

5.1     Recommendation                                                           19

5.2     Conclusion                                                                     20

Bibliography                                                                           21

 

CHAPTER ONE

introduction

banking: it is an institution established for the purpose of rendering retail banking services at a profit.

          Improving customer services in Nigeria banks: Banking in Nigeria has  grown beyond the variety of banks increased. Competition as a result banks were forced to be in no value and services oriented. But this high rate of growth at the banking industry has yielded to some undesirable side effect amongst these is the loss of professionalism in the services at banks to their customers. This is one of the major problem facing our banking system in Nigeria today. This is one of banking malfeasance but loss of professionalism in the series of banks to their customer was chosen in order not to deviate from the scope an limitations of his research work.

          The solution to this problem lies with the management to regain the expected professionalism which should be exercised by banks dealing with their customer. The management can only achieve this by using any possible strategy to ensure that customer sensises in Nigeria commercial bank their aims at determining the relationship that exist between commercial banks and their various customers. This relationship must be cordial to ensure an atmosphere that is smooth enough for business transactions.

          This works gives a true description of the right, duties and responsibilities of commercial bank to their customer. It also highlighted on circumstances under which the bank can disclose information about he customer is also pinpointed. This piece of Work also treated the measure to be ken to ensure that customer services in such area as staff and so on can be improved.

          Further steps is to creating awareness as regard to the problems associated without commercial bank the cause of these problem and the possible ways of solving them. Banks start to derive a lot of benefits from the improvement of customers satisfactory services at all times

 

1.1.         BACKGROUND OF THE STUDY

Improving customer services in Nigeria commercial banks. These banks are controlled under the central bank guide and control them.

 

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