EFFECTS OF LEADERSHIP STYLE ON ORGANIZATIONAL PERFORMANCE (A STUDY OF UNION BANK PLC)
This research study “EFFECTS OF LEADERSHIP STYLE ON ORGANIZATIONAL PERFORMANCE (A STUDY OF UNION BANK PLC)”was conducted to investigate how leadership styles impacts the performance of an organization, examining the attitudes and behavior of a leader and his carries out his role and responsibility in pioneering the affairs of the organization he is heading. This research revealed that a leaders style of leadership plays a very vital role to the success of any organization towards the achievement of its set goals and objectives.The survey research method was adopted and a sample size of 30 respondents was selected using the survey method. Data collection was done through questionnaire administration and analysis of data was carried out by adopting statistical tools of analysis. A conclusion was drawn that the leadership style existing within an organization contributes so much in the performance level of such organization as was seen from this research work which studied Union Bank Plc. It was however recommended that the organization high performance can be achieved and maintained when the workers are present, highly motivated, satisfied and given the conductive environment to operate.
TABLE OF CONTENTS
Title Page i
Approval Page ii
Table of Contents vi
1.0 Introduction 1
1.1 Background of the Study 2
1.2 Statement of the problem 7
1.3 Objective of the Study 8
1.4 Research Question 8
1.5 Research hypothesis 9
1.6 Significance of the study 10
1.7 Scope of study 11
1.8 Limitation of the study 11
1.9 Definition of Terms 12
Review of Related Literature 15
2.1 Theoretical Framework 15
2.2 Behavioural Theory/Approach 15
2.3 Conceptual Framework 29
2.4 Historical Background of Union Bank of Nigeria Plc31
2.5 Reviews According to the Objectives of the Study 34
2.6 Job Performance 63
2.7 Job Satisfaction Theories 64
2.8 Effects of Leadership Styles on Job Performance 66
2.9 Brief Explanation on Position Impact Variables 66
2.10 Negative Impact Variables 67
2.11 Services Rendered by Union Bank of Nigeria 68
2.12 Business Crisis 69
2.13 Two Categories of Business Crisis 70
2.14 Crisis Management 72
Research Design and Methodology 75
3.1 Research Design 75
3.2 Area of the Study 75
3.3 Sources of Data 75
3.3.1 Primary Data 75
3.3.2 Secondary Data 76
3.4 Population Size 76
3.5 Sampling Size Determination and Sampling
3.6 Methods of Data Collection 78
3.7 Validity of the Instrument 78
3.8 Reliability of the Instrument 79
3.9 Methods of Data Presentation and Analysis 79
4.0 Data Presentation and Analysis 80
4.1 Test of Hypothesis 91
4.2 Discussion of Findings 95
Summary of Findings, Conclusions and Recommendation 96
5.1 Summary of Findings 96
5.2 Conclusion 97
5.3 Recommendations 97
5.4 Suggestion for Further Research 98
Appendix I 101
Appendix II 103
Appendix III 107
Appendix IV 107
Appendix V 109
1.1 BACKGROUND OF THE STUDY
The concept and definition of leadership style may differ from one person, or situation, to the other. The word “Leadership” has been used in various aspects of human endeavor such as politics, businesses, academics, and social works and had been the focus of research and discussion of scholars in a variety of disciplines. Previous views about leadership show it as personal ability. Literacy authors and philosophers provided the initials descriptions and guidance for leader of their time. With the evolution of social sciences, scholars of political science, anthropology, sociology, psychology and business have all explored the nature of leaders and the process of leadership. Terry (1958; 20) opines that leadership between a superior and a subordinate “triggers a person’s will-to-do and transforms lukewarm desires for achievement into burning mission for successful accomplishments. This is an essence of good leadership especially by a human resources manager. According to McClelland (1961; 10), a strong drive for achievement is an important attribute for motivation and the quality which characterizes outstanding leaders. Mc Gregory (1960; 15) mentions four main variables of the leadership, name:
· The follower’s attributes needs and personal characteristic.
· The organization characteristic such as its basic purpose, habits, customs, traditions, structure, and nature of task performed.
· The leader’s characteristics,
· The Social, economic, and political milieu.
He does not however explain how such variables affect one another. Tennenbaum (1960) who connects them by the idea of influence has also used these types of variables. According to him leadership is defined as the “inter-personal influence exercised in the situation and directed through the communication process towards the attainment of goals”.
Weihdrich and Koontz’s (1994) described leadership “as influence, that is, art or process of influencing people so that they will strive willingly and enthusiastically towards the achievement of group goals”. They added “leaders act to help a group attain objectives through the maximum application of its capabilities”. They do not stand behind a group to push and prod; they place themselves before the group as they facilitate progress and inspire the group to accomplish organizational goals. In all of these definitions, there is the implication that leadership is concerned with the process of purposive behaviour. In management, the term leadership is concerned with guiding orders or the activities of the followers towards predetermined objectives or goals. Therefore, leader’s act must be goal-oriented. He must use his influence to achieve some desire goals through his followers.
The qualities of leaders and process of leadership have long been considered an important field of study, and from the beginning of social psychology, researchers have repeatedly explored this area. Early speculations about the personality trait or qualities of the successful leader has largely given way to the study of actual leadership behaviour analysis of situation factors, such as the type of group and the nature of group’s task. Leadership has been described as a process of influence on a group and in a particular situation, at a given point in time and in a specific act of circumstance that stimulate people to strive willingly to attain organizational objectives. Leadership styles as will be used here refers specifically to the pattern of philosophies, beliefs, attitude, feelings and assumptions an individual has about leadership which influence how, as a manager, he actually behaves when managing people. More specifically, it is a set of expectations an individual has as to use his leadership position to involve him and to involve people in the achievement of results. Yukl, Gordon & Taber, (2002; 12) opines that effective leaders guide & facilitate the work to accomplish tasks & objectives while at the same time maintaining cooperative relationships and teamwork. Mesick and Kramer (2004;31) argued that the degree to which the individual exhibits leadership traits depends not only on his characteristics and personal abilities, but also on the characteristics of the situation and environment in which he finds himself. Since human beings could become members of an organization in other to achieve certain personal objectives, the extent to which they are active members depends on how they are convinced that their membership will enable them to achieve their predetermined objectives. Therefore, an individual will support an organization if he believes that through it his personal objectives and goals could be met; if not, the person’s interest will decline. Leadership style in an organization is one of the factors that play significant role in enhancing or retarding the interest and commitment of the individuals in the organization. Thus, Glantz (2002; 22) emphasizes the need for a manager to find his leadership style. Among the objectives of any enterprise are profit making and attainment of maturity and liquidity status. In the pursuit of these objectives, enterprises allocate scarce resources to competing ends. In the process they provide employment, provide goods and services, purchase goods and services and, thus, contribute to the growth of the society and economy at large. Unamaka (1995) observes that in most Nigerian enterprise settings, the effectiveness of this process is greatly determined by the availability of and access to personnel, finance, and possibility of making their goods and services available to their customers and the nation at large.
The extent to which members of an organization contribute in harnessing the resources of the organization equally depends on how well the managers (leaders) of the organization understand and adopt appropriate leadership style in performing their roles as managers and leaders. Thus, efficiency in resources mobilization, allocation, utilization and enhancement of organizational performance depends, to a large extent, on leadership style, among other factors. Akpala (1998) identifies attitude to work, leadership style and motivation as some of the factors that exert negative effect on organizational performance in Nigeria.
In the environment of fierce competition, an enterprise faces multiple challenges. Thus, it has become the primary target to create competitive advantages of how an enterprise draws up strategies suitable to improve its operational performance (Jaramilo et al., 2005). In the past, enterprises emphasized financial performance. But now, information development has transformed their competitive basis into the intangible assets and the leadership performance from previous tangible financial performance. Therefore, it should include non-financial indices such as quality and customer satisfaction, which can be used for an enterprise to effectively evaluate its operational performance and consolidate competitive advantages. However, if an enterprise wants to improve the organizational performance, the leadership style of administrative supervisors will play a crucial role in its overall operational performance. When reviewing literature related to leadership and performance, we found that most papers emphasized effects of the leadership style on organizational promise and performance, but few discussed correlations amongst the leadership style and the organizational performance. It was also seldom considered that the leadership style may be a key factor to affect its smooth progresses implemented.
It is noteworthy that human resource has been regarded as another important factor for an organization to gain competitive advantages and realize organizational targets since the emergence and prevalence of firm resource-based views (Barney, 2001; Wright et al., 2001). “Human” is the theoretical basis of establishing the important assets for an organization. The success of many organizations possibly results from the leadership sagacity and will power, the technical prominence and innovation, the excellent quality or the distinguished reputation, but all these relate to “human”.
1.2 STATEMENT OF THE PROBLEM
There are so many factors that affect organization job performance but we will be considering leadership styles.
Every group of people that perform near its capabilities had a person at its head who precisely is shrilled in the art of leadership i.e. the ability to understand that human resources have different motivational forces at various times and in different circumstance as well as requiring a positive climate for favourable response to arousing motivation. Leadership is characterized by several problems such as: can anyone at all undertake leadership role or mainly a favoured few? Are the favoured few born or made? Is there any particular style that could be mastered? Does one have to be well liked to be effective or the other way around? What will really motivate an employee in the organization? All these problems and many others has add to many studies, theories and even approaches of leadership, motivation, while some speculated that the secret of effective leaders lies in the style of the leader, others insist that the nature of task and situation is essential. Still other emphasized on the personality of the leader. At the same time, many factors had been noticed as contributing to increase or decrease in productively with the view that for increase in job performance and productivity to be maintained workers must be motivated to work and thus indicate that all dissatisfaction factors should be given proper attention to be solved. In this sense, the study tries to investigate the leadership styles and skills and what motivate employee and their impact on the productivity of organization.