The Roles Of Management, The Problems And Prospects Of Workers In Public Services (a Case Study Of National Electric Power Authority, Enugu).

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This tedious task was burn due to the need establish the facts regarding the problems and prospects of workers in public services with particular reference with National Electric Power Authority Enugu questionnaire which seeks the opinion of mostly senior staff of the corporation.

Hence, our specific assignment is on the management side. We also x-ray the merit and demerits of the structural adjustment programme.

Our random sampling was carried with the eastern area of the corporation while the major task was sort with management staff of the corporation at its zonal office in Enugu inorder to get a clear view of the organizations performance.

At the end, we will come out with causes of the highlighted problems ad we shall be able to analysis them by discussing their solutions and make our recommendations accordingly.

Our purpose is to achieve academic task, therefore, we performed our task without bias, but than our findings or solution are not binding on the management or neither have we acted before, now or after on their behalf.



Title page                                                                                i

Approval page                                                                        ii

Dedication                                                                               iii

Acknowledgement                                                                             iv

Abstract                                                                                  v

Table of content                                                                      vii



1.0     Introduction                                                                            1

1.1            Background of study                                                     1

1.2            Statement of problem                                                    3

1.3            The purpose of the study                                                        4

1.4            Scope of study                                                               5

1.5            Research question                                                                   5

1.6            Significant of the study                                                  6



2.0     Literature Review                                                          8

2.1     Historical development of management                         8

2.2     Management: Meaning, Objectives                                15

2.3     Roles of management                                                     16

2.4     The problems of workers                                                        26

2.5     Prospects of workers                                                     30

2.6     Summary of Related Literature reviewed                       32

2.7     References                                                                      33


CHAPTER THREE                                                    

3.1            Data presentation                                                          34

3.2            Analysis of the data                                                       39

3.3            Recommendation                                                           41

3.4            Conclusion                                                                     42

References                                                                               44






          Electricity development in Nigeria started towards the end of the last (19th) century when the first generating plant was installed in the city of Lagos in 1898, by the then colonical government under the jurisdiction of the public works department. Later, other electricity undertakings were set up by the native and municipal authorities in different parts of the country. From this date onwards, and until 1950, the pattern of  electricity development was in the form of individual electricity  undertakings set up at various towns. In 1950, inorder to integrate power development in the country and make it effective, the federal government passed the electricity corporation of Nigeria ordinance No. 15 of 1950.  This  ordinance brought under one  umbrella all the electricity undertakings owned and controlled by the native and municipal authorities under the public works department.

The electricity corporation of Nigeria usually referred to as C.C.N this became the statutory body responsible for generation, transmission, distribution in Nigeria.

The Nigeria Dams Authority was established by an act of parliament in 1962. it was charged with the responsibility of construction and maintenance of dams and other works on the River Niger and elsewhere. Its function also included generating electricity by means of water power, improving navigation and promoting fisheries and irrigation construction of the Kainji Dam which began in March 1964, was completed on schedule in December, 1968. Based  on the prevalent buck passing then between electricity corporation of Nigeria (ECN) and Niger Dams Authority (NDA) on intermittent power failure in the country, the federal government decided to merge the organizations into one single body.

In 1970, precisely, a year after the above decision was taken, the federal government appointed a Canadian firm of consultants, shawmont limited to look into the technical details of the merger. The report was submitted in 1971 by decree N0. 24 of 27th June, 1972 (which became effective from 1st April, 1972), the electricity corporation of Nigeria (ECN) and the Niger Dam Authority were merged by the federal government to become the National Electric Power Authority (NEPA). In January, 1973 NEPA became operational when a general manager was appointed, with the mandate to generate, transmit and distribute electricity to all parts of the federal and charge customers minimally for their consumption.

This decree gave NEPA the sole responsibility of providing electricity to the entire Nigeria populace.



          The problem of this study includes:

i.                   Fear of loss of job

ii.                 Delay in payment of retirement and other fringe benefit.

iii.              Lack of safety materials

iv.              Obsolete equipment

v.                 Vandalization of installations

vi.              Poor public image

vii.            Delay in promotion

viii.         Poor welfare package.



i.        To find out the extent of fear of loss of job in National Electric Power Authority.

ii.       To determine the extent of delay in payment of retirement & other fringe benefit.

iii.      To ascertain the extent of lack of safety materials

iv.      To examine the extent of obsolete equipment

v.       To find out the extent of vandalization of installations in National Electric Power Authority.

vi.      To find out extent of poor public image in National Electric Power Authority.

vii.     To examine the extent of delay in promotion of workers in National Electric Power Authority.

viii.    To find out the extent of poor welfare package.



The scope of the study is limited to the roles of management, the problems and prospects of workers in public services with reference to National Electric Power Authority, Enugu.



          These questions are extracted from the purpose or objectives of the study.

i.                   To what extent does the fear of loss of job occur in National Electric Power Authority.

ii.                 To what extent does the delay in payment of retirement and other fringe benefit occur in NEPA.

iii.              To what extent does the lack of safety materials affects NEPA.

iv.              To what extent does the vandalization of installations affects NEPA.

v.                 To what extent does the delay in promotion of workers occur in NEPA.

vi.              To what extent does the poor welfare package affect NEPA.


This study is significant for the following reasons. The result of this study would help to expose the level of fear of loss job, it would help National Electric Power Authority to evaluate the past, if possible amends were necessary. The result would help the management of National Electric Power Authority, to see the extent of occurrence of diversion of delay in payment of retirement and other fringe benefit.

          The findings also create the base that would facilitate the understanding of needs for change and plan ahead for the effect.

          It is hoped that the result would provide a focus that could effectively combat the illegal installation of electricity. The result would also expose the pattern of problems in National Electric Authority, Enugu.

          It is also expected that other similar parastals would benefits from the findings of this studying in NEPA Enugu in the process of running their own.

The result would held NEPA to access their overall performance, for possible modification and adjustment.

          Finally, this study would serve as worth of reference to future researchers while the suggestions made in this study would serve as a formative evaluation step in the right direction for the maximization and utilization of best brains for effective and efficient administration to National Electric Power Authority, Enugu.




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The Roles Of Management, The Problems And Prospects Of Workers In Public Services