The objective of the study was to identify the factors that affect the quality of education in rnsecondary schools of Bishoftu town Administration. The study used to combine quantitative and rnqualitative approaches to investigate phenomena..rnStratified simple random sampling and availability sampling was applied to select sample rnquestionnaire survey and interview respondents respectively. As a result, from a total population rnof 5471 students and 200 teachers in the selected sample secondary schools, 547 student and 100 rnteacher respondents were selected. Accordingly, 647 survey questionnaires were distributed to rnboth survey respondents and a total of 578 questionnaires were appropriately filled and rnreturned. Hence, the analysis of the data was made based on the 578 returned questionnaires by rnusing descriptive statistics such as frequency, percentage, and mean.rnThe result of the study revealed that lacks adequate school facilities moreover the secondary rndata obtained from the town administration education office reveals that the academicals rnachievement of students shows a lot work is required to improve. the satisfaction of teachers is to rnthe lower level such as enough science laboratory, inadequate computer and laboratory kits, rnlow computers and laboratory kits to student ratio and no adequate clean water, latrine pits; rnlack of adequate teaching and learning environment; inappropriate school leadership style; lack rnof teachers motivation due to law salary and insufficient parents/guardians and community rnmembers/ leaders participation. And the recommendation pinpoints that solving shortage of rnschool facilities, improving leadership effectiveness, obtaining sustainable and adequate supportrnfrom parents and Stakeholders, motivating teachers and implementing professionalrnResponsibility and Accountability are the very required elements that helps to provide quality rneducation. .