Assessment On Support Staff Trainingand Development Practiceandchallenge In Addis Ababa University

Thepurpose of study was to assesstraining and development practice and challenges in Addis Ababa rnUniversity School of commerce. The study used mixed approach which enables to use quantitative and rnqualitative data in order to provide a comprehensive analysis of the research problem. Tothis end, rnDescriptive design was used. Data were gathered from support staff employees of a total number of 144, rnof these 105 employees were randomly selected in a lottery method. Were as purposively two employees rnwere taken for interview. In addition to the main data collecting tools, interview, observation and rndocument analysis were also used to help supplement the data gained through the questionnaires. The rndata obtainedthroughopen-ended questions, interview and document analysis were analyzed by rncondensing the information into key thems and topics. The responses to close ended questions were rnanalyzed using SPSS software version 26. Quantitative data were analyzed using percentage and mean. rnResponses from interview and secondary data were summarized and finally generalization was made on rnthe results of the study. The study revealed that school of commerce has no written training and rndevelopment policy. The organization conducts an assessment; most importantly the organization rnevaluates and monitors the employee’s performance. The organization has realistic training and rndevelopment objectives and roles. The organization training and development plan is well communicated rnto all employees. Training and development programs are evaluated and designed compatible with the rnactual job to be performed and able to improve skills, knowledge and attitude of employees which can rnincrease performance on the job. The program is an expensive process and also the trainee can quit the rnjob after a lot of investment is incurred, employed of less money,and repetitive trainingsthis are the main rnchallenge in the organization. Trainees are satisfied because of the training and it helped them to perform rnthe work easily. On the other side, the organization needs to focus on these aspects that all staffs or rnemployees need to be part of the training and development program. Finally to make the training and rndevelopment effective the organization needs to revise the policy and procedure.

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