There have been many developments in Information and Communication Technology (ICT) whichrnhave completely revolutionized the way institutions conduct business. This is clearly being seenrnduring this COVID-19 time in banks. In the banking sector, developments in ICT have been morerndriven by the need to improve operational efficiency and customer service among other vitalrnoperational reasons. Information and Communication Technology has enabled customers to accessrntheir accounts at any location at any time, know the transactions that affect the customer accountsrnthrough the transaction notification service subscribed by the customer. This study attempts tornunderstand and evaluate the current usage, the challenges and prospects of the ICT servicerndeliveries (ATM, MB, IB, PoS and CBE Birr) in Commercial Bank of Ethiopia during COVID-19.rnBranch Managers, Customer Service Officers (CSO) and ICT staffs of some branches ofrnCommercial Bank of Ethiopia were the primary source of data for working on this paper and tornadopt Qualitative research approach through the review of existing literature and interviews heldrnwith different staffs. According to findings the challenges include: customerâ€™s culture on cash basedrntransaction, not literate enough to understand the usage of the services, network and infrastructuralrninferiority are an obstacle to use the ICT service delivery systems during COVID-19. On the otherrnhand, the prospects include: COVID-19 pandemic has driven consumers to rely more heavily onrndigital channels and ICT service delivery systems are the best means to reduce the transmission ofrnthe virus, key developments taken by Ethio Telecom are making us near to ICT services andrnreducing visit of bank branches and directives in relation to the introduction of the new currencyrnare making customers more ICT service delivery users. There are also some recommendationsrnstated.