Diagnosing The Level Of Supply Chain Automation At Pharmaceutical Fund And Supply Chain Agency Central Office

The aim of this study was to diagnosing the level of supply chain automation at pharmaceuticalrnfund and supply chain agency head office from system usage perspective based on TechnologyrnAcceptance Model and the challenges of implementing the systems in the organization. : A crosssectionalrnstudy was designed using an online survey, the System Usability Scale (SUS) andrnadapted questioner on barriers of SC automation implementation to evaluate the level of SCrnautomation in PFSA. Descriptive design was adopted with 55 respondents considered for thernsample. A census was used and a total of 55 questionnaires were administered for research. 50rnquestionnaires of valid answers were returned and analysis and various tests were done usingrnSPSS. The research findings in the research indicated that the level of SC automation in PFSA isrnin marginally acceptable level based on subjective user rating of SUS score of 65. A risk of thernsystems being hacked and hence resulting in the data being corrupt or sensitive informationrnleaking and used by unscrupulous people, the system having errors in transaction and leading torncostly decisions hence loss of business. System not integrated to suppliers is some of thernchallenges facing the implementation of supply chain automation system.

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