Assessing Total Quality Management Practices Of The Ethiopian National Defense Building Construction At Addis Ababa

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Total Quality Management (TQM) is a management approach for an organization centered on quality based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organization and to society. The purpose of this study was to assess the practice of total quality management in Ethiopian national defense building construction at Addis Ababa. By this intention the study trailed mixed both quantitative and qualitative methodological approach that considered necessary for this kind of research which deals with underlying issues that are usually can be understood in a both manner. The data was collected using primary and secondary data. A population of 60 workers comprising both senior and junior staff was considered for the study. Due to the relatively small number of workers at building construction the whole population was used by census method as sampling techniques for the study. The sample techniques were census sample techniques used because data is gathered on every member of the population for questionnaires and purposive sampling techniques for interview would be used and also data analysis for interview and questionnaires by concurrently descriptive method. Findings of the study show that the Ethiopian national defense building construction has a gap in total quality management practice applied within the department, training or capacity building in the concept of Total Quality Management principles, strategy and policy designed for TQM implementation problems, the concept of understanding values, vision and mission according to total quality management concept and organizational performance hence the study suggests that the Ethiopian national defense building construction shall work cooperatively with employees to success of firm. Management and leadership should be committed for internal performance measurement base techniques, customer focus, total involvement and team work sprit, capacity building of employee’s, integration with stakeholders, applying the principles of total quality management as it is needed and to establish common understanding of values, vision, and mission that shall to improve the total quality management practice for continuous improvement of building construction

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Assessing Total Quality Management Practices Of The Ethiopian National Defense Building Construction At Addis Ababa

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