Measuring Supply Chain Performance Using Bsc Model The Case Of Cadila Pharmaceutical Plc

The study sought to determine the Balanced Scorecard measures on supply chain performance atrnCadilla Pharmaceutical PLC. The objectives of the study were to establish the extent to whichrnthe BSC measures have been used at Cadilla Pharmaceutical in measuring their supply chainrnperformance and to validate the result using customer/distributors survey. The research designrninvolved were descriptive and inferential explanatory design, supported by thematic analysis.rnData were collected from 125 Cadilla employees using a questionnaire and interview guide thatrnwere administered to employees and conducted by researcher. Tables were used to present data.rnDescriptive statistics like mean and standard deviation were used to analyze demographic andrneach constructs under investigation, whereas inferential statistics like regression analysis werernused to measure the relationship between independent (BSC measures) and dependent (supplyrnchain performance). The result of the study established that the BSC measures are greatly usedrnto establish the supply chain performance at Cadilla Pharmaceuticals. Customer measuresrn(b=0.371) has the most positive influential effect on supply chain performance, followed by ,rninnovation, learning and growth, financial measures and internal business measures (b = 0.325,rnb = 0.292, and b = 0.245) respectively at p value

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