SURVEY OF THE EFFECTS OF HUMAN RESOURCES TRAINING AND DEVELOPMENT IN WORKERS PRODUCTIVITY
1.1 BACKGROUND OF THE STUDY
Right from ancient time man has been conscious of developing himself within his natural environment. This inventive infinity gave him the impetus to invest certain tools that helped him to live comfortably in his own immediate environment. Subsequently in the effort to maximize the comfort and to perpetuate the skill, inventive skill, the need for training arose.
A verification question may put as to whether our ancestors invented those fulets of the civilization. This question may be of little or no significance. What is more important is that man has the ability to pass on to the others the knowledge and skills gained in mastering circumstances. This was done by deliberate examples, by signs and words. Through these devices, the development process called training was developed and when the message was received by another successfully, we say that learning took place and knowledge or skill was transferred. The ninth century ushered in an era of social legislation and will it, sizeable changes in the concept of the workers organization arose.
Through these changes however, we constantly developed emphasis as we see today quality training of workers. This culminated in the staunch support of the Trade Unions for any legislation that provides wide range of vocational education. One o the objectives of every organization should be to provide opportunities for its employees to optimize their performances in pursuit of organization goals with this end in view, it may be profitable also to help employees feel that the organization cares for them. As people, there is more likehood of their responding willing to satisfy the needs of the organization.
When we consider training therefore, we are seeking by any instructional or experimental means to develop a person’s behavioural pattern in order to achieve a standard level of performance. This is an essential pre-requisite for adequate performance in one’s occupation. Whatever the job maybe.
The importance of human resources to any organization whether public or private has long been identified. Organizational objectives such as profit maximization, share of market and social responsibilities cannot be fulfilled without human beings who co-ordinate the activities of the organization using other factors of production. The realization of the value of “human capital” to any organization has led to a proposal by experts that people should be classified as “assets” to be so recorded in accounting records.
Investment in human capital is a worthy and necessary expenditure. If any organization is to discharge it’s legal, statutory and social responsibilities to its owners, public and society at large.
The indisputable reason why training and development of employees should be a continuous undertaking is because of changes posed every minute, hour, day etc and the world is faced with an era of technological advancements that can make already acquired skill obsolete.
Training therefore should not be reserved for only the new employees or old employees but for both and must even be extended to senior management personnel. Training brightens employees towards the performance of their work. Job performance improves at all levels which facilities the realization of both individual and organizational objectives.
In Nigeria, the government has realized the need to develop human resources since independence in 1960. It was discovered that most top government positions were held by expatriates and that Nigeria had few scientists and engineers. Government had to set up a man power Board. In 1962, following the report of Abby Commission. This was done in order to increase executive. “Capacity”. More Universities and Polytechnics were established and the Universities grew from one (1) in 1959 to thirty one (31) in 1989. enrolment in the universities grew from 2,993 (two thousand, nine hundred and ninety three) in 1962 to 55,249 (fifty-five thousand, two hundred and forty nine) in 1980.
Many Polytechnics were established by Bolt Federal and State government in the 1970’s and 80’s. Cirowit in the number Pf secondary and primary schools and enrolment into them became very high. Several training institutions such as industrial training fund, centre for management Development and Administrative Staff College among others were set up to accelerate human resources development.
The federal education system was also redesigned to give priority to Technical Education through the introduction of 6-3-3-4 programme. The attention was necessitated by the realization that all the country’s development plans have been frustrated due to lack of “executive capacity”.
1.2 STATEMENT OF THE PROBLEM
Several banks established training centres at various locations all over the country today to train their workers. Despite all the efforts towards human resources development made by those banks. One still observes long queues whenever one requires the services of the banks.
Most often, financial institutions send their staff for in service trained aimed at equipping their staff with lectures office competencies, but regrettably most of their staff have not reflected their training in their official calling invent.
Therefore, it has not been known if these training are relevant to their jobs. It has not been known whether the training has impact on the services rendered by those staff sent for in service training. In this project therefore, the individual determines the impact of human resource development on the efficiently and productivities of their employees especially those sent for in-service training.
1.3 PURPOSE OF THE STUDY
The purpose of the study is to:
1. determine if these banks send their staff for in-service training.
2. determine if those sent for in-service training are happy to embrace the programme.
3. determine who finances such in-service training.
4. determine the extent staff training and development enhance the efficiency and affectivity of employees in Afri Bank Plc and Union Bank Plc.
5. determine areas these banks needed to address in terms of human resources development.
1.4 SIGNIFICANCE OF THE STUDY
The findings in this Research shall be useful to banks in Nigeria to enable them impire the quality of service rendered by their employees.
The study shall also be of immense benefits to all users of banks services because of the efficiency and effectively of the banks staff shall save customers time.
Finally, when banks realize the need for human resources training and development their employees will no doubt have a greater opportunity of being trained. This will help in developing and sharpening their future.
1.5 DELIMITATION OF THE STUDY
This study surveyed only the effects of human resources training and development focus on Afri Bank Plc, Enugu.
1.6 ASSUMPTION OF THE STUDY
It is assumed that if the staff of Afri Bank Plc are adequately trained to perform their tasks, they shall perform it will every proficiency.
It is equally assumed that effectively and efficiency of performance of duties should result in increased productivity of those staff.
Conversely, when the staff are not adequately trained, it should result to low performance of duties and this retards the achievement of the companies goals.
1.7 RESEARCH QUESTIONS
The following questions were asked to direct the study.
1. To what extent be staff training and development helps to improve employees performance?
2. How often do Afri Bank Plc and Union Bank Plc send their staff for in-service training?
3. To what extent do those staff sent on in-service training appreciate the in-service training programme participated in?
4. Who finance the in-service training programme in Afri Bank Plc and Union Bank Plc?
5. Which other aspect of staff training and development do Afri Bank and Union Bank Plc used to address?
1.8 DEFINITION OF TERMS
The following terms are explained in this work. They are
1. Resources Development: - is used in this project to mean the investment corporate organizations. Make on it employees with a view to increasing their efficiency and effectively.
2. Training: - Is used in this project to mean the process of learning the skills that you need for a particular job, activity or situation.
3. Afri Bank Plc: - is a financial institution that offers commercial banking service to individuals and corporate organizations. The Afri Bank Plc under study is situated at Enugu urban, Enugu State of Nigeria.