Assessment Of Knowledge Management Practices In Business Process Automation Projects The Case Of Administration And Human Resource Directorate In African Union

The aim of this study was to assess the level of current knowledge management practice to provide input on improving the KM practice of the Administration and Human Resource Directorate in the African Union. The study considers the four KM pillars: leadership, organization, learning, and technology factors to examine the perception of managers and staff on the existing KM practice of the directorate. The techniques used for data collection were interviews and close-ended questionnaires and the sample of the study was the whole 60 staff members of the selected directorate. The interview questions were distributed to 5 division heads, and the remaining 55 close-ended questionnaires were distributed to staff members. The result of the study revealed that among the four pillars in respect to the KM practices in the directorate, the use of technology is above the average score, and satisfactory, but leadership, learning, and organization pillars of the directorate are below the average score. So, the directorate has to assess its problems that impede the process of knowledge management practices and create an appropriate management system. In addition, the directorate has to follow the provided recommendations to manage and improve, the current underprivileged handling of KM practice implementation

Get Full Work

Report copyright infringement or plagiarism