In the past few decades, there has been a growing emphasis on the need for publicrnorganizations to see the public (citizens) as customers. The trend in public sectorrnmanagement is changing that customers increasingly used to describe the users of servicerndelivered by government bodies although traditionally associated with the private sector.rnThese customers have rights and responsibilities towards quality service delivery. In thisrnregard, the Ethiopian government has recognized the need for appropriate servicerndelivery policy to encourage public service organizations improve their services to attainrnuser satisfaction.rnHowever, the performance of Ethiopian Electric Power Corporation in providing qualityrnservice is not in a position to meet the expectation of service users. The complaints on thernquality of service and response from the users for lack of the services were indicative ofrnpoor service delivery performance in the Corporation. Therefore, the major purpose ofrnthe study is assessing service delivery and customer satisfaction of EEPCO in EAAR. Itrnalso tries to identify the major areas of problem in relation to service delivery. Thernanalysis was conducted using a descriptive survey method by clustering the respondentsrninto customers, employees and officials; where the main focus was taken to therncustomers, hence their service perception reflects the actual service provision of thernCorporation. The sample is selected using convenient sampling technique. To do this, therncustomers are first stratified according to meter type and further stratified into domestic,rncommercial and industry customers based on tariff category. Then questionnaires wererndistributed to 186 customers by using simple random sampling technique. Both primaryrnand secondary data was used in the study. Moreover, structured questionnaires andrninterviews are tools used to gather relevant information and statistical tools likernpercentage, tables and charts are used to analyze the data.rnThe research comes up with the following findings: there was poor service quality andrnpoor performance in service process like new connection, complaint handling andrnrecovery of service failure procedure. So the Corporation failed to meet suchrnrequirements in order to provide a reliable service to its customers.rnTherefore, the Corporation should come up with an appropriate service deliveryrnstandards, proper complaint handling mechanisms, relevant training for its front linernemployees, developing various payment mechanisms and adequate resource managementrnin order to give quality service to its customers