Evaluation Of Inter-city Bus Terminals And Inter-city Bus Service A Case Study On Kality And Lamberet Bus Terminals

This research aims at evaluating the intercity bus terminals and the intercity bus services by assessing thernpassengers’ level of satisfaction on two intercity terminals, Kality & Lamberet. The basic evaluationrncriteria considered were: terminal location and accessibility, terminal information system, servicernfacilities at the terminal (such as passenger waiting place, ticket place), safety and other passengerrnamenities (such as cafeteria and restrooms).rnThe results showed that the two terminals have significant differences with respect to terminal facility.rnWhen the overall level of satisfaction of passengers at Kality terminal is assessed, 12.9 percent were veryrndissatisfied and 67.7 percent were dissatisfied while the remaining 19.4 percent were moderately satisfied.rnConcerning the Lamberet terminal, 50 percent were satisfied and 26.7 percent were average while onlyrn23.3 percent were found to be dissatisfied.rnFocusing on the intercity bus transport services, the main indicators for evaluating the performances andrnquality of service of a transportation services are availability and adequacy of vehicles, user comfort andrnsafety, travel time savings, service reliability, tariff affordability and passengers’ baggage handling andrnpayment. The findings indicate that passengers are dissatisfied in the service and delivering intercity busrntransportation service needs improvement in each of the basic evaluation criteria to increase the level ofrnsatisfaction of passengers.rnThe other main focus of the research was related to intercity bus tariff establishment. This was intended torncompare the current transportation tariff with a newly developed tariff based on the actual vehiclernoperating cost of vehicles (VOC). In this regard, it was found that the VOC of the transportation vehiclesrnis higher than their revenue that is collected from the tariff. Based on the research results, the averagernamount of tariff per person-km for long distance buses on asphalt road is 0.3253 Birr based on the VOC.rnThe current tariff applied for the same vehicle type is 0.3050 Birr per person-km which is about 90rnpercent of the operating costs.rnIn conclusion, proper consideration of input parameters is required when setting tariff for intercityrntransportation in relation to the ability of passengers to afford the tariff. It is also important to includerndifferent fare structures such as classifying tariff based on affordability of passengers, age of users andrntime of traveling in respect of peak time travelers’ costs and non-peak period travelers’ costs. This willrnhelp in creating equilibrium between the tariff affordability and its sufficiency to make operatorsrnprofitable so that the industry can be balanced and sustainable in both regards.

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