This comprehensive study on the challenges bus passengers face in Gambella will create good rnwork environment for Gambella transport authorities by providing thrnem with rnnew rnand valuable rninformrnation to help them better understand the challrnenges bus rnpassernngernrs face. rnTrnhe study rnobjectives were to describe the affordability, acceptability of bus trrnarnnrnsrnprnort sernrrnvrnices and to rnexplore the availability and accessibility of bus transport service as well as to investi garnte the rnchallenges bus passengers face. The researcher had used qualitative approach with case rnstudy rnmetrnhrnodology and cross-sectional study design. The finding of the study rnshowrned thrnat thrnernre rnis a rnhuge demand of improvement on bus transit system in the three selected woredas. Whrnen I rnarnnalyzed the point of views of bus passengers, views of transport authorities rnand cases, the study rnexposed that the current status of bus transport service in Wanthowa, Makuey rnand rnHang rnsrnpec ial rnWrnornrrneda demrnands huge improvement. Large buses and minibuses rnarnre overnrrncrnrowdernd; rnpasrnsrnernngernrs rn, I pay unauthorized transit price and pay illegal tax to police, special force rnand militi as at J rnI rnI chrneckpointrns. Besides, there are no waiting shelters and toilet rooms at bus srntrnations and thrnernre rnis rnI rnpoor traffic management. Not only this, wuyallasrn/p01ers use to abuse bus passengers at bus stop rnor bus rnsrntrnation at any time of a day. To improve bus transport services provision, I had provided rnprrnactical recommendations. I believed that when the recommended strategies are effectively rnimplrnemented, there would be effective bus transit system in the region, rnprnarticul arrnly, Wanthowa, rnMrnakuey and Itang Special Woreda.