Measuring Students Satisfaction (the Case Of Post Graduate Education Students At Addis Ababa University)

This study applies service quality and customer satisfaction theory to the field ofrneducation and particularly to postgraduate studies. The aim oj the research presentedrnhere is to measure students' satisjaction at the Addis Ababa University across widernranging educational experiences. A sample oj J 26 students was considered and anrnapproach adopted fi-om student satisjaction inventory by Noel-Levitz and graduaternstudents satisjaction survey in European University was used in order to reach this aim,rnand as the main approach in this thesis. The necessary data was gathered from selfadministeredrnquestionnaire and interview made with the concerned party. Descriptivernmethod research was employed. The findings indicate that there is a high level ojrndissatisjaction among students and they are particularly unappreciative oj therninji-astructural requirements and helpfitiness oj staff in various sections oj the university.rnAreas oj satisjaction are also highlighted. There is evidence to confirm that some issuesrnraised in the jocus group discussion oj the strategic planning committee are beingrnaddressed. Various strengths and weaknesses are identified by students. Whilst therncomprehensive range oj data produced is vel)' informative studems, inciicule Ihal Ih"rnstudy should be shorter conducted continuously in juture.

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