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Improving An Online Banking System In Nigeria (a Case Of Study Union Bank)

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The purpose of this project is to improve an on online banking system in Nigeria. In the early 60’s we compare computer to a growing technology. Today we can now see its effect in our day to day activities and in life generally. And its exploitation in various fields of life and now available especially in financial industries or banking system. Due to the bottle neck experience in transaction, financial, business in Nigeria more especially when a customer changes location, identification problem when accessing their accounts and other problems which may or might be encountered. This project will  develop and design a system that will help in improving online transaction, thereby making it easier, timely and more reliable and efficient.











Title page                                                                         i

Certification                                                                    ii

Dedication                                                                       iii

Abstract                                                                          iv

Acknowledgement                                                           v

Table of contents                                                             vi


Introduction                                                                  1

1.1      Statement of problem                                             5

1.2      Purpose of the study                                               6

1.3      Aims and objectives                                                7

1.4      Scope of the study                                                   8

1.5      Limitation of the study                                           9

1.6      Definition of terms                                                  10




Literature review                                                  13


3.1      Description and analysis f the existing system      27

3.2      Methods of data collection used                             27

3.2.1        Interview method                                                28

3.2.2        Reference to written text                                     29

3.3      Input analysis                                                         29

3.4      Process analysis                                                      32

3.5      Output analysis                                                      32

3.6      Problem of the existing system                               34

3.7      Justification of the new system                              35


Design of the new system                                     36

4.1      Output specification and design                             38

4.2      Input specification and design                                39

4.3      Input specification and design                                41

4.4      File design                                                               43

4.5      Procedure chart                                                      46

4.6      System flowchart                                                    47

4.7      System requirement                                               48


Implementation                                                   49

5.1      Program design                                                       49

5.2      Program flowchart                                                  51

5.3      Pseudocode                                                             57


Documentation                                                             58

6.1      Program documentation                                         60

6.2      User documentation                                               62


7.1      Conclusion and recommendation                           63

7.2      Recommendation.                                                   64

Bibliography                                                           66



The greatest innovation that has taken place in the twentieth century is in the realm of information Technology. This is currently made possible by the introduction of the digital computers. Which has been observed in the field of communication to be increasingly inseparable from communications? This linkages often referred to as convergence in driven by Technology and amplified by business trends the technology and business. Faster growth in network systems that use communication links to connect subsidiary system (nodes) which may send, receives, direct and redirect information to, from, send and receiver.

Taking of the internet a couple of years ago would have sound like a fairytale but today the internet is pervasive in almost every field of human Endeavour changing the fundamentals of how we conduct national as well as international businesses. Few years of its existence, the internet has shown that it can deliver the long sought after goal of electronic commerce.

It is worth that companies in the developed countries world-wide have recognized the business potential of the internet and are getting connected to the network of networks in their millions.

The financial institution (Bank) is one of such organizations. Banking constitutes one of the most prominent life wire for Socio-Economic grow and development in any given nation, it support and assists in the supply of long and short term loan, accepts both current sowings and fixed deposits, both foreign transactions, advice and facilitates transactions between client, workers, agents, firm, buyers and seller by providing payment services, not excluding the issue of undertaking risk on behalf of their clients, only to mention but a few .

The internet having found its application and acceptance in the banking procession has particularly put the banking industry on an accelerating pace of development. The technological highway (the internet) has become an enabler for Banks in achieving high level productivity and in handling volumes of transaction which would have been impossible without the use of on-line banking (E-commerce).

The technology facilitate linkage with clients both through the provision of information and quality service delivery, as well as in reducing barriers to entry into payment systems retail banking. Internet banking allows clients to engage in informal transaction relationship which would have taken long distance travels or movement of documents with the attendant risk of loss. With the online banking (internet) you can at your convenience, at home and at any time review account balances and transactions, transfer funds, receive and pay bills, down-load transaction services and contact customers services just to mention but a few.

An over view of the benefits and prospects of the on-line banking suggest that for banks to be relevant to their customers in term of the services they provide in the twenty-five century and in the future, must append this services provided by E-commerce in the banking system in order to stay in competition. Now the on-line banking is the one thing  bank should get up and invest in internet technology to rap bounteously the benefit accruing from internet banking.





The advances in the world of information technology it is almost recorded on a daily basis. Consequently, rendering former communication equipment obsolete as people tilt towards the use of improved electronics that support E-commerce made possible through the use of the internet in the banking sector.

Although a significant improvement has been recorded in the use and deployment technology in the banking industry over the last decades, most banks are still for form implementing technology based strategies able to see them through competition in banking markets. This may be as a result of lack of awareness, the inability to evaluate the benefit derived from the use of the recent technological development (internet) and capital shortage that may hamper the design and subsequent implementation of the technological tool hence denying customers of this advance services and their flexibility, choice and convenience associated with the internet banking.

The advantages offered by these tool calls for a review of an existing automated system and subsequent design and implementation of interactive web-site that facilitates the use of the internet to be appended or designed to improve the existing system.



·                    To investigate the lacks of the current automated system in terms of modern technology appliances that support internet banking services and suggest ways of up dating them.

·                    To improve in the speed, effectiveness, efficiency and convenience in business transaction.

·                    To design and implement a computer software to solve this problem and rendering the services.

·                    To design a friendly web-site that graphically advertise goods and services provided by the institute on web pages.

·                    To carry out a feasibility study on the organization for the purpose of installing an on-line banking.



The aims and objectives of this work is that when the system become operational it will.

·        Increase the operational efficiency and accuracy.

·        Generate consistent, accurate, timely and pieliable reports or information for effective control in internet banking.

·        Provide the use of account ID and password for the customer.

·        Improve in current automated system that support internet banking service.

·        Permit the use of card pin other relevant data for E-commerce validation.

·        Permit on-line time data storage and information retrieval.



This study and subsequent design of the computer software is limited to the (Union Bank of Nigeria, Enugu).

Although limited to the above organization, the finding, design and implementation of the software is likely to be applicable to other owned organization.






Hard time is not a new phenomena to an ordinary Nigeria but to the student researcher, it is even worse. Time and finance posed a lot of constraints to the work.

Consequently, difficulties were encountered during the collection of primary data. Most of the administrators, system engineers and clerks visited reluctantly refused interview for one reason or the other and being referred to, fro, the organization from one personnel to the other not excluding even security men.

Books related to this topic are relatively scarce and could only be gotten from the internet, which took a lot of time and money.

However, with persistence and perseverance reasonable facts were finally obtained.




Internet:       The internet is global network of computers.

LAN:              Local Area Network

MAN:               Metropolitan Area Network

WAN:               Wide Area Network

NT:                  Network Termination

PIN:                 Positive Intrinsic Negative

WEB:               The newest and friendliest face to the internet made of pages of information about the institution it represent.

Virtual World:        As electronic simulation experienced via a head mounted eye goggle and wire doting enabling the end use to interact in realistic three dimensional situation.

Analysis:         The methodical investigation of a problem involving the separation of the problem into smaller related unit for further study.

Computer-base: Computer oriented problem solving.

Format:         The arrangement of data

Software:        A set of logical instruction designed for the computer.

File:                Is made up of field and records.

Database:       Set of several permanent files integrated into a single file, which is available for any different use?

Process:          A systematic sequence of operation.

Program:        Series of instruction that is given to the computer.

Computer:      Is an electronic device capable of accepting inputs processing, storing and outputting information in human readable form.

Network:         The inter-connection of computers.

Window:         A type of operating system.

Real time:      A computer that gives immediate result of the processed data.

On-Line:        That can be accessed at any given time

Password:       A set of code that gives you access to a computer resources.

E-Banking:    Banking done with high computer means of transferring data.

Telemetric:    The use of telephone line couple with the computer in providing services.

CD ROM:        Compact-Disk read only memory.

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