Using Management Information System To Improve Customer Services And Growth In The Banking Industry. (a Case Study Of Inter-continental Bank)

USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES AND GROWTH IN THE BANKING INDUSTRY.

 (A CASE STUDY OF INTER-CONTINENTAL BANK)

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of contents

List of tables

List of figure (if any)

CHAPTER ONE

Introduction

1.1            Background of the study

1.2            Statement of problems

1.3            Purpose of the study

1.4            Scope of the study

1.5            Research question

1.6            Research hypothesis

1.7            Significance of the study

1.8            Limitation of the study

1.9            Definition of terms

Reference

CHAPTER TWO

Literature Review

2.1            Brief history of banking in Nigeria

2.2            Banking operation in Nigeria

2.3            Origin of money

2.4            Origin of banking

2.5            Development of banking

2.6            Growth of banking

2.7            Account maintained by Inter- continental trust banks

2.8            Ways in which the bank keep its  information system improve customers service

Reference

CHAPTER THREE

Research Design Methodology

3.1            Research Design

3.2            Area of the study

3.3            Population of the study

3.4            Sample size

3.5            Instrument for data collection

3.6            Validation of the instrument

3.7            Reliability of the instrument

3.8            Method of data collection

3.9            Questionnaire distribution and retrieval

Reference

CHAPTER FOUR

Data Presentation and Analysis

4.1            Presentation and analysis of data

4.2            Testing of Hypothesis

Reference

CHAPTER FIVE

Discussion, Recommendations Conclusion

5.1            Discussion of result and findings

5.2            Conclusion

5.3            Recommendations

5.4            Suggestion for further research

Reference

Bibliography

Appendix

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

The business world has been impacted by a variety of changes population have been growing rapidly; markets have been expanding often to the multinational level; customer expectations have been rising and expanding  government demands have been multiplying social responsibility, ecological concern and public institutions have been growing. As might expected, such changes are creating intensive competitive pressure, posing complex decision situations  and squeezing available resources  organization have responded in various ways diversifying goods and services rearranging organizational structures. Incorporating new technology participating a community action programs and last but not least reexamine information systems.

Development in information related equipment techniques and concepts collectively called information technology have been occurring at a breathtaking pace new version of computers terminals, and other devices are announced almost daily in business new techniques for solving business problems, based upon such disciplines as communications theory and operations research  are described in various technical  journals. Many of these developments promise to improve the effectiveness of information system and the quality of managerial decision making.

These changes and developments have both stimulated the need for more useful information and provided the means of attaining it. Consequently information systems are exhibiting varied and interesting effects. For instance, computers and related equipment are being applied to the collection, processing and  dissemination of information. Decision models are being employed to organized data for decision making reports are being tailor made for managers upon demand.

Other effects of an organizational nature are appearing, for instance information system functions are being organized to mange information system  also, functional information system are being installed alongside accounting and other  information systems eg personnel information systems.

Since each member of this combined group focuses upon information for managerial decision makers, he resulting combination is known as the

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