Impact Of Working Conditions On Performance Of Professional Secretaries (a Case Study Of Anamco Emene, Enugu)

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IMPACT OF WORKING CONDITIONS ON PERFORMANCE OF PROFESSIONAL SECRETARIES

(A CASE STUDY OF ANAMCO EMENE, ENUGU)

ABSTRACT

 

          The purpose of this study is the working conditions on the performance of professional secretaries.  Amongst all other working conditions,  the researcher has deiced to choose leadership styles for this study.

          In sourcing and collection of data meant for the research work, the researcher used oral interview to professional secretaries.  Also, she designed a 30 item questionnaire for the purposes.  The questionnaire was collected and analysed using the simple percentage methods.  After the analysis of the questionnaire, the following findings were made.

1.                 Perceived leadership and style has a significant effects on

work performance.

2.                 There is significant relationship between work performance and condition

3.                 The relationship between work performance and work condition depends significantly on perceive leadership style.

Based on these findings from the analyzed questionnaires, the following recommendations were made.

(a)A great percentage of democratically oriented leaders should be given opportunity to operate in the different establishments being mentioned.

b.  Employees work performance should be encouraged and maintained under all leadership styles.

 

3.       In order hat he aims and objectives of any establishment be achieved, there should be more of democratic styles of leaders

 

 

 

 

 

 

 

 

 

 

 

TABLE OF CONTENT                 

         

Title page                                                                               

Approval page                                                                       

Dedication                                                                              

Acknowledgment                                                                    

Table of contents                                                                    

Abstract     

                                                                            

CHAPTER ONE

Introduction

1.1            Background of the study

1.2            Statement of problems

1.3            The purpose of the study

1.4            Hypothesis Research Question

1.5            Significance of the study

1.6            The scope of the study

CHAPTER TWO

2.0            Review of Related Literature

2.1     Factors Affecting work Performance

2.2            Leadership style

2.3            Effects of Leadership style on Employees performance

2.4            Motivation

2.5            The motivation process

2.6            Employee productivity and satisfaction

2.7            Summary of Related Literature

 

CHAPTER THREE

3.0            Research methodology

3.1.    Research Design

3.2     Area of study

3.3     Population of the study

3.4     Sample and sampling procedures

3.5     Instrumentation of Data collection validation of Research Instruments

3.6     Validation of Research Instruments

3.7     Reliability of Research Instruments

3.8     Method of Administration of Research instruments

3.9     Method of Data Analysis

 

CHAPTER FOUR

4.1            Data Analysis, Results, Interpretation and discussions

4.2            General Description of Data

4.3            Test of Hypothesis

4.4            Interpretation

 

CHAPTER FIVE

5.0     Discussion, implication and recommendation

5.1            Discussion of findings

5.2            Conclusions

5.3            Recommendations

Questionnaire

References

 

CHAPTER ONE

 

1.1            INTRODUCTION

As human beings grow, more numerous they have been subdivided to increase productive efficiency.  This process known as the division of labour has led to increasing specialization of the functions of an individual workers.

Organizations, be it public or private, large or small, are set up to achieve specific organizational goals and objectives. These goals and objectives include profit maximization of socio-economic well-being of members etc.

In recent years, the Nigerian government is showing increasing concern over the performance of her fully owned enterprises.  This current privatization and commercialization of governments owned cooperation is example of this concern for performance.

Secretaries as organizations members and agent through whom organizations achieve their objectives are very complex in nature.  Basely and Robinson (1964) states that the work of the secretary varies according to the kind of products or service being rendered by the firm in which he is

 

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