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The Challenges Of Information And Communication Techology (ict) To Modern Secretaries (study Of Nigerian-american Bank Limited (nambl) And Wema Bank Plc).

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This research work has been carried out to determine the challenges of information and Communication Technology (ICT) to modern’s secretaries.

This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines, proper funding of institutions and procurement of modern  machines and equipment. Information and communication Technology (ICT) training and development strategies to secretarial staff in the organizations. Development of social and physical infrastructure within the government and organizations towards enhancing effective and efficient performance of the staff. However, the final recommendations are good proposals for any organization to adopt in order to  make its secretaries more effective and efficient.

          The research work present the issues, challenges and strategies in this regard with reference to some selected organizations in Port Harcourt, River State.





The world of business is changing rapidly as a result of technological development. This is very wide departure from the traditional business enterprises to the evolution of international  and multinational organizations in Nigeria economy. Some of  these establishments have acquired

 and installed modern  communications equipment.

Thus,  information technology and an ultimate fully electronic office is fast becoming a reality. In effect, information and communication technology pose a lot of challenges to modern secretaries. The impact of technological improvement in the office demands that the development of a successful secretarial career today depends of upon the secretary  to acquire information and communication technology (ICT) based skills and expertise as well skills required for each category of staff.

Technology changes in our environment coupled with competition within a particular industry or in the society account for the reason why secretaries should engage in training and development to meet up with the challenges. This is as a result of the need to match changes in structure, policies, technology, processes and producers with the needed performance, attitude and behaviors. This study will provide an sight into the present day technological realities in and office and how a secretary could fit into it.



          The emergence of information  and Communication Technology (ICT) has given a new improved life to communication in the office, factory, banks, hospital, hotel, supermarket, garage or at home.

          As information and communication technology (ICT) continues to expand in office across the nations, the role of the secretaries has greatly evolved. Office Automation and organizational restructuring have led secretaries to assume  a wide range of  new responsibilities once and reserved for managerial and professional staff. Secretaries now need to be provide with training and orientation, conduct research on the internet and learn to operate new office technologies. This will enable the secretary to work along with other staff and meet the challenges of modern office.

          There is no doubt that the secretary remains the life-wire of any organization. Contributions and effectiveness of a secretary depends on how he/she can cope with the modern technologies. However, with the development of new technology, secretarial profession is becoming increasingly challenging and more sophisticated that the common traclitional role of a secretary  are gradually  being faced out.

    Secretaries are responsible for a variety of administration and clerical duties necessary to run an organization effectively. They serve as information charring house for an office, schedules an appointment, provide information to caller, organize and maintain paper and electronic file, manage project, and provide correspondent. Secretaries and aided  in these tasks  by a variety of office equipment such as computer, photocopier, and  telephone systems. In addition, secretaries increasingly use personal computer to run spreadsheet, word processing, database management, desktop publisher, and graphic programs. Tasks previously handled by managers. Hence, this study has been designed to bring to light the veracity of ICT and the challenges and how a secretary could meet up with  these challenges.

Statement of the problem

In today’s office, traditional job like filing, keyboarding


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